The Worldwide Sales - Sales Support Sales Automation Representative is responsible for day-to-day support processes and systems to meet the needs of the ES sales force. Responsible for delivering world-class first-level sales tool and process support for all ES Sales Automation solutions within the service level agreements. Track and manage support using the case management system. Clearly communicate resolution to the end-user. Act as the primary contact person for users and 2nd level support. Participate in the development and management of knowledge base for all supported applications. Responsible for delivering world-class first-level sales tool and process support for all ES Sales Automation solutions within the service level agreements. Track and manage support using the case management system. Clearly communicate resolution to the end-user. Act as the primary contact person for users and 2nd level support. Participate in the development and management of knowledge base for all supported applications. Performs other duties as assigned
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REQUIREMENTS BA/BS in Computer Science or technical training equivalent or an equivalent in education and experience required. 2-4 years experience in support of Sales systems Understanding of sales processes. Strong communication and analytical skills, with the ability to resolve problems and document/explain the solution to users. COMPETENCIES Delivering Stellar service and satisfaction to all clients - internal, external, diverse and emerging. Excellent communication skills - oral and written. s An analytical and collaborative approach to problem-solving. Collaborating effectively with colleagues and clients to achieve and surpass shared goals. Acting in ways that help delivers results in a fast-paced and diverse environment. Ability to multi-task and adapt to change quickly.
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