ADP is hiring a WFM Data Analyst

• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
• Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Ready to make your mark?

In this role, you will...

As a WFM Data Analyst, you will be reporting to the Lead Workforce Analytics & Performance Management within the Service Operations organization, the WFM Data Analyst will be responsible for the development and implementation of business solutions that drive consistency, uniformity, and continuous improvement of business processes & practices. They will also assist with managing roadblocks and ultimately, achieving results. This position requires innovative thinking and the initiation of process and work design improvements to better work with our business partners.

To thrive in this role, you must be comfortable working in a metrics-driven environment. You are eager to learn and adapt well to change. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here, but friendships that last in a company that values inclusion.

A little about ADP:We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We serve over 1 million clients in 140 countries with over 63,000 associates worldwide. Thanks to the talent, commitment, and authenticity of our ADP associates around the world, we've earned accolades from some of the industry's most respected thinkers for being one of the best places to work. To name a few, we have been recognized as a Greater Toronto's Top Employer 2024 by Mediacorp Canada and a Best Workplace for Innovators by Fast Company. Learn more about diversity, equity, and inclusion at ADP on our YouTube channel: http://adp.careers/DEI_Videos

Ready to #MakeYourMark? Apply now!

To learn more about careers in Client Service at ADP, visit:
https://jobs.adp.com/locations/canada/teams-roles/client-service/

What you'll do: Responsibilities

• Conduct ongoing analysis of call center operations to identify opportunities for improvement.
• Implement necessary changes to enhance quality and efficiency, measured by key business indicators (e.g., cost per call, cost per member, service level, occupancy).
• Responsible for key business metrics and reporting that drives decision making and process improvement for the Business Unit
• Provide insights, support and education on workforce management principles and best practices.
• Successfully build and maintain productive and collaborative working relationships across the channel. Act as a liaison between the business and WFM as needed. The ability to drive accountability and bridge relationships in a complex environment
• Gather requirements from business partners in terms of information to be integrated into Dashboards and support them in using and analyzing data.
• Propose, define, study, and develop dashboards and scorecards based on the operational cubes set up, and act as a driving force behind the dashboards to be set up centrally.
• Train and liaise with WFM teams and business partners, if necessary, to handle updates and run mode.
• Monitor the use of designed dashboards and issue alerts and analyses on unused dashboards.
• Update existing dashboards, following changes in operational cubes or new requirements expressed by business users, following the same process described above.

TO SUCCEED IN THIS ROLE: Requirements

• University degree, college diploma or equivalent work experience
• Minimum of 5 years of experience with Workforce Management or Resource Planning
• Highly proficient in Excel, PowerPoint
• Excellent organizational, problem-solving, detail-oriented, time management and multi-tasking skills
• Good analytical and critical thinking skills, including the ability to understand data, draw insights, determine the 'so what'
• Team player with the strong relationship building skills, effective conflict management, and openness to different perspectives.
• Excellent written and verbal communication skills including the ability to present data and information in a compelling way

Bonus points for these: Preferred Qualifications

• Experience in SQL ,Python , SSIS
• Technical knowledge of the SSMS (SSIS, SSRS, SSAS) would be an asset
• Knowledge of payroll products and payroll industry and/or financial services industry

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Focus on your mental health and well-being. We take care of one another and offer support for your well-being... because healthy associates are happy ones.
• Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live.
• Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
• Innovate. Problem-solve. Shape the future of work with people you like.
• Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
• Go Global. With operations around the world, exciting new networking opportunities abound.
• Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

What are you waiting for? Apply today!

Jobs.adp.ca

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.