JOB TITLE: Associate Wage Garnishment Operations Specialist

BUSINESS UNIT: Compliance Solutions

DEPARTMENT/AREA: Wage Garnishment Disbursements

POSITION SUMMARY:

Responsible for the timely and accurate processing of return checks. The Team is to adhere to the processing guidelines within procedures for return checks, Agency checks, and 90 Day notices. The Team is responsible for monitoring their HOLDs for any return checks for follow up and closure.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Responsible for accurately processing checks timely and accurately categorized as WGPS and Money Moment clients. The team will need to process using the required systems to include FTS and Lumin. Responsible for research in WGRS, GSIS and Rumba in order to locate information on checks for further processing. Responsible to make less than 5% outbound calls to Agencies for further information for processing.
• Responsible for communicating with the Regions for WGPS and returning any back up documentation to the clients when corrections are needed by the client on their end. Clients will also reply via email the Team will manage emails and reply accordingly. Responsible for emailing Money Moment clients their copies of return checks. Responsible to protect all documents and follow security procedures to avoid any Security Incidents All task must meet standard SLA established by the business.
• Responsible For receiving mail and escalating when mail is not being received timely. Also will be responsible for signing off on overnight mail.
• Responsible for verifying prior to documents are uploaded and indexed that there are not any multiple images.
• Responsible for processing all refunds pertaining to the order and to follow up on all payments on HOLD and process within SLA
• Responsible for securing all return check documents by EOD daily.
• Responsible for processing return checks for GS Clients to include Agency, GS Others, GS Postals and Releases and to complete out Release orders in WGRS/ Check Control Data Base. Responsible for following all required procedures and submitting change requests to Operations for required updates.
• Responsible for maintaining GLs and generating Manual 70 reports and submit to Trust Accounting for netting. Responsible for utilizing tools WGRS, LUMIN, and USMM. All task must meet standard SLA established by the business.
• Responsible to respond to Service /Trust Accounting escalations on a timely manner
• Responsible for securing all return check documents by EOD daily.
• Responsible for maintaining Siebel Queues for return checks.
• Responsible for accurately processing ALL types of return checks and updates on lien record to include identifying all legal documentation and processing timely according to established business requirements.
• Responsible to process updates by keying fields for child support, writ/creditor garnishment, bankruptcy, tax levy, wage assignment, and student loan lien data in WGRS within WGRS within SLA. Ability to understand the verbiage on procedures and comprehend clients and pay system specifics and limitations for Understand the concept of state procedures, clients and pay system specifics and limitations for NEW and ESCALATED clients. Responsible to audit fields for all lien types to include child support, creditor garnishment, bankruptcy and tax levy lien data in WGRS in an accurate and timely manner. Understand the concept of state procedures, clients and pay system specifics. Maintain high quality work by ensuring external accuracy. Responsible to reject incorrect fields keyed by Wage Garnishment Specialist and provide reason for reject.
• Responsible to performing research using all tools such as SmartHub, GCPI, Lien Set up Tool and USMM to identify and report any missing information and/or inconsistencies. Responsible to protect all documents and follow security procedures to avoid any Security Incidents Responsible to key all records accurately to avoid a write off causing ADP a financial liability. All task must meet standard SLA established by the business.
• Responsible to run audit allocation for WGRS Return check allocation
• Responsible for working with Training in order to maintain and update procedures to process all records resubmitted to the Auditors queue within SLA
• Responsible for processing all refunds pertaining to the order and to follow up on all payments on HOLD and process within SLA
• Responsible for maintaining SR Return Check Siebel queues daily