ADP is hiring a Sr. Client Experience Analyst!

This is a work from home role and reports to the Director, Relationship Manager!

Important Attributes: Strategic account development, client training and education, client service driven, excellent business communications, problem solving efficiency and Microsoft office proficient. Requires 50% travel.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more.

• Work with Wisely paycard clients to ensure the satisfaction and quality assurance of our
  programs
• Manage the strategy, roll-out, benchmarking, and timeline of client card adoption
  Provide customized training and marketing materials to customers as needed
• Travel to customer locations to provide in-person training and support on effectively using the paycard and strategies on client adoption
• Contact and follow-up with all new customers on resource needs, training, education and additional opportunities
• Attend sales presentations as needed to explain the resources offered by the Client Success Team
• Manage a territory of clients in which monthly contact at minimum is essential for continued growth and support of the program
• Lead the major new accounts of the company to efficiently roll out a paycard program and/or transition paycard program for highest adoption goals
• Attend trade shows representing the company and discussing paycard benefits to prospective customers and complete quality checks with current customers
• Conduct Wisely Quality Reviews with major customers to review the results of the paycard program, efficiencies for improvement, opportunities, and growth strategies
• Meet annual Key Performance Indicators essential for the success of the position

• Possess strong verbal and written communication skills; demonstrated ability to organize vast amounts of data; demonstrate ability to multi-task several priorities and possess solid time management skills
• Problem solving - the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully
• Adaptability - the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Written Communication - the individual is proficient in MS Office (Word, Excel, PowerPoint, Outlook)
• Oral Communication - the individual speaks clearly and calmly in positive or negative situations, especially with customers, co-workers and management
• Ability to take initiative to identify and correct customer concerns and contact necessary individuals
• Dependability-the individual is consistently at work and on time and follows instructions
• Bi-lingual speaking and writing helpful (both English and Spanish)

• Bachelor degree or comparable work experience
• Two-to-five year's work experience in relationship management, client service, training and education, and efficient problem solving skills
• Paycard knowledge and roll-out beneficial
• Relationship manager, customer service manager, account manager or payroll manager experience preferred
• Proficient with Microsoft Office (Word, Excel, PowerPoint)