ADP is hiring a Specialist Service Desk.
As a Specialist -- Service Desk, you will handle all customer queries assisting them in resolving any emerging problems within defined SLA's. it's all about enabling our customers to be more effective employers. Our service teams make it happen by collaborating with customers and other ADP colleagues to ensure our products and services deliver winning results
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A little about ADP:
At ADP, what we do is about people. Although we have a strong history of providing solutions for human resource challenges, we strive to do more. We challenge ourselves to anticipate, think forward, and take action in a way that empowers us to shape the changing world of work. For 75 years, we've led the way in defining the future of business solutions. We serve over 1 million clients in 140 countries with over 62,000 associates worldwide. Thanks to the talent, commitment, and authenticity of our ADP associates around the world, we've earned accolades, including recognition as one of India's Best Companies to Work For, India's Best Workplaces for Women, India's Best Workplaces in IT & IT-BPM, and a Fortune World's Most Admired Company. Inclusion, diversity, equity, and belonging are important business priorities for ADP because of their impact on our associates, our organization, and our communities. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos
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WHAT YOU'LL DO:
What you can expect on a typical day:
- Respond and handle all payroll related queries which come through e-mail in CRM tool.
- Ensure that responses are effective for all the queries and are responded within defined SLA.
- Escalate unresolved queries to supervisor and incidentally to the processing team to ensure that they are addressed and resolved.
- Use strong interpersonal skills and payroll knowledge to communicate with customers and Processing Teams - discussing client needs and resolving issues.
- Adhere to ADP's quality standards, policies & procedures.
- Serve as point of contact for your client's queries which are to be resolved within defined SLA.
TO SUCCEED IN THIS ROLE:
Education :
- Any Education.
Experience :
- At least 1 - 2 years in customer/client servicing.
- Effective written and verbal communication skills.
- Good knowledge on payroll process will be useful.
- Ability to analyze problems through effective customer interaction and communication.
- Familiarity with CRM systems and practices.
BONUS POINTS FOR THESE:
- Ability to multi task, prioritize and manage time effectively.
- Customer orientation and ability to adapt to different types of customer.
- Strong interpersonal and active listening skills.
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
- Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
- Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
- Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
- Continuously learn through ongoing training, development, and mentorship opportunities.
- Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
- Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
- Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
What are you waiting for? Apply today!
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.