Job Summary:
As a member of the Client Service, the Software Engineer is in charge of the customized applications used by the GXP Link clients of France NAS BU (30 large and renowned companies).
Within the GXP Link team, the Software Engineer has direct interactions with clients and is involved in the high quality of service expected by them.
In collaboration with the Account Manager and Technical Referent of each client, the Software Engineer is in charge of implementing developments requested by clients, while understanding the upstream and downstream impacts to the overall human capital management solution. The Software Engineer also performs corrective and preventive maintenance of the GXP Link application and collaborates with other technical teams to ensure client incident resolution. He/she also provides assistance to customers as needed.
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Responsibilities:
- Meet client's requests for assistance on using the solution or to unlock production situations
- Undertake corrective and preventive maintenance of the GXP Link customized web application developed with an ADP framework (based on JAVA programming language)
- Participate in the rating of development workload and in the planning of change requests
- Analyse, develop and test change requests, according to the needs expressed by clients, respecting programming and testing standards, deadlines and quality levels set forth
- Be responsible for delivery of bug fixes, change requests, application upgrades and application enhancements in client environments
- Collaborate with the R&D department for enhancing and updating GXP Link product
- Draft reports on his activities (time allocated for each task, technical issues encountered, etc.)
Knowledge Requirements:
- Technical skills:
Programming languages: JAVA / JEE, SQL, HTML, JAVASCRIPT
Tools: ECLIPSE - GIT
- Languages:
French: reading and writing: to understand requests submitted via CRM tickets / mails and to draft answers or explanations; speaking: to communicate orally with associates and clients
English: to communicate with associates in France until French language is mastered
Skill Requirements:
- Personal effectiveness: analytical spirit and ability to synthesise, good time management, organised, rigorous
- Autonomy and proactivity: in the event of any issue, there should be a diagnosis, call and proposal.
- Adaptability: priorities between projects may change.
- Involvement and sense of commitment: ADP NA clients are large renowned companies and cannot accept any change to deadlines, nor to quality standards.
- Willing to learn French at medium or advanced level
- Higher education.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
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