ADP is hiring a Sr. Manager -- Statutory & Compliance.

Are you all about the follow up and follow through that helps you and your clients achieve serious results? (Now that's what we call a win-win.)
Do you get a crazy amount of joy out of helping others uncover creative solutions to complex problems?
* Are you looking for a culture where you can bring your passions, put your unique skills to use, and learn as much as possible?

Well, this may be the role for you. Ready to make your mark?

In this role, it's all about enabling our clients to be more effective employers by identifying, defining and assessing their needs. Our service teams make it happen by collaborating with our clients and other key internal stakeholders to ensure that we provide "Everyday Excellence" and improve our client's experience. (P.S. Did you know that the majority of our customers are not only satisfied, but they'd recommend ADP to someone else?) As a Process Executive, you will be responsible for payroll processing and reports generations for clients under Small Business Segment. Small Business Segment refers to the segment of clients with an employee base of 50 or less than 50. We have a mix of MNC's and domestic clients under this segment.

• Accountable for managing Payroll Compliance service delivery for clients.
• Provides a focus for SLA management and customer satisfaction across the relevant customer base. Ensure the information systems and the review structure for SLAs and client satisfaction are in place and effectively used.
• Continuous and demonstrable improvement of productivity resulting in increased cost effectiveness and value. Be able to evidence these savings across relevant customer base.
• Ensures and monitors that processes are in place to pro-actively protect consistent service quality through rigorous management.
• Ensures resources, capabilities and capacity to meet both existing and new business demand.
• Provides expert problem management support to difficult, high profile customer issues and ensures root-cause analysis is conducted and a corrective action plan is followed.
• Ensures robust tools and - where relevant - technological platforms are in place to support customer environment and best service solution.
• Motivates, develops and mentors other service delivery employees and managers where relevant.
• Maximizes same account growth opportunities.
• Champions team-working, re-use, knowledge sharing and promotes the increased use of Shared Services capability.
• Provides support to new business opportunities.
• In conjunction with the Service Development Managers, Sales and Service Delivery Management teams stimulates & defines requirements for new services in line with Service Line Strategy. Ensures such offerings are professionally introduced, accepted and delivered.

• 7- 9 years of experience in statutory service delivery management.
• Strong client focus -- ability to operate at prime customer contact level typically at senior manager/director level
• Demonstrable experience of having designed and implemented significant productivity as well as customer satisfaction improvements.
• Should be well groomed and should display good behavioral skills.
• Systems and IT literate
• Effective written and verbal communication skills.
• Good knowledge in PF, ESI, PT, Gratuity, LWF and IT is desired.

• Strong communicator at all levels.
• Ability to work under time constraints to ensure deadlines are met.
• Strong client focus -- ability to operate at prime customer contact level typically at senior manager/director level.

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of ten Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.