Payroll Specialist:
We are looking for a passionate Payroll Specialist to join our Client Services Team. The Payroll Specialist is responsible for serving ADP clients in order to deliver World Class Service, as well as maximize the value for them and continuously improve process and service.
This is a temporal contract for maternity cover.
Location: Milan
ROLE IN TERMS OF TASKS :
- Your main task will be to ensure delivery of excellent service through:
- Resolving client queries, issues and requests to client satisfaction within agreed service levels
- Identifying and implementing service, process and product improvements
- Managing CRM and email caseloads whilst being available to answer client phone queries
- Managing client expectations with regard to case resolution timescales
- Certify all output provided to the client
- Accurate and timely payroll delivery
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Others:
- Contributing to root cause analysis and implementing solutions to prevent reoccurrence of client queries, issues and requests
- Actively manage own knowledge and skills to meet task productivity and quality standards in addition to sharing with the rest of the client support team.
- Input & check the payroll output for accuracy and to meet legislative requirements
- Perform Monthly declaration to third party (Uniemens, F24, etc.)
- Maintain knowledge of current ADP products and services and current statutory legislation
- Review and analysis Net Promoter Score (NPS) feedback and create management action plans, as appropriate
WHO WE ARE LOOKING FOR :
- Minimum of 3 years' experience working in a bureau environment (HR department or CDL)
- Good Knowledge of major CCNL
- Good Knowledge of English (mandatory)
- Payroll experience
- Experience of working with a CRM tool
- Good communicator both verbally and writing
- Good qualities in managing Client Relationship
- Economic Studies (desirable)
- Organized and methodical
- Target driven and motivated
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.