Job Summary:
The Consultant is accountable for the implementation of new clients' payroll specifics in the Decidium PME-Web (SBS Clients) payroll platform.
He/she is the client's privileged partner, helping the client analyse and implement payroll regulations in accordance with the legislation in order to guarantee the highest level of service.
As part of his/her mission, he/she aims to satisfy clients while ensuring uninterrupted service when the client file is sent to the client recurring service team.
Responsibilities:
Perform analysis activities for defining the required technical specifications of the information system that meet the customer configuration needs.
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In this respect, he/she must carry out the following actions:
- Analysis of client organisation (information channel, interface etc.)
- Analysis of payroll rules and drafting of the analysis report
- Draw-up and follow-up of the schedule, methods and processes in accordance with project deadlines on both ADP and client sides
- Ensuring customer service within the framework of the contract
- Acting as a liaison between the client and the project group by translating functional requirements into technical specifications and vice versa and clarifying specific requirements with a view to ensuring the accurate configuration of captured requirements
- Development, testing and optimization of the information system according to customer specifications
- Supporting the client during the testing phase and assisting him in taking control of the solution during the deployment phase
- Transfer of data and counters
- Definition and supply of liaising documents
- Establishment of the client's first payroll (entry, verification and reporting)
- Sign-off with client
- Transfer of file to client recurring service team
Reports & Performance Metrics:
- On time delivery of assigned tasks
- Quality control reports
Knowledge and Skill Requirements:
- Very good mastery of French and English, both orally and in writing, at minimum B2
- Mastery of Windows office tools
- Attention to details and an ability to manage data in large numbers
- Preferred Payroll background
- An understanding of the client's trade, business and organisation (payroll calculations, law and human resources)
- Accounting knowledge
- Customer relationship management
- Time management
- Client portfolio management
- Good interpersonal skills
- Analytical skills and an ability to summarise
- Organised
- Rigorous
- Independent
- Working within a team
- Dynamic and responsive
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.