NAS Project Services Workforce Team Lead
National Account Services - Philippines
Project Services is a global organization within National Accounts Services (NAS) that is comprised of highly technical associates with deep domain expertise that support the NAS client base across HCM Services, Comprehensive Outsourcing Services, and Next Gen.
MISSION
The NAS Project Services Operations-Field Enablement Workforce Team Lead help NAS achieve optimal success by 1) delivering accurate and insightful data management; 2) consistently reviewing and improving our technology, tools, and processes; as well as 3) partnering with our delivery teams to meet client and business service level agreements.
Want more jobs like this?
Get Data and Analytics jobs in Pasay, Philippines delivered to your inbox every week.
The Project Services Operations-Field Enablement Lead Business Analyst is also engaged to own special projects in partnership with Project Services Service Delivery leaders.
KEY EXPECTATIONS
The Project Services Operations-Field Enablement Workforce Team Lead is expected to behave with a bias for solution, collaborative innovation, and data-driven decision making. Success and performance indicators are assessed through the following processes:
- Operational Lead for all Project Services Operations Support processes
- Support the NAS Project Services team's data management needs, including reporting, analysis, hygiene, and audit exercises
- Administer, support, and manage utilized platforms by Project Services - FinancialForce, ADPWorks, Siebel. This includes coordinating updates, upgrades & enhancement proposals for said tools.
- Supervision/Performance management of Business Analysts supporting Project Services Operations-Field Enablement.
REQUIREMENTS
- Bachelor's degree in HCM related field or equivalent education and experience.
- Proficient PC Navigation skills.
- Experience with the use of Salesforce or any CRM tools
- Advance skills and proficiency with the use Microsoft Suite of products
- Experience working on multiple, concurrent projects is required.
- High volume, problem resolution, technical client services experience
- Experience or Training in Project Management is critical.
- Experience in conducting Training sessions is helpful.
- US Benefits & Payroll knowledge is a plus.
- Work experience or certifications in Business Analysis, Networking, Database Usage, SQL is highly preferred.
COMPETENCIES
- Strategy & Planning - Answers the question, "Where are we going?"
- Results Accountability - Focuses on ensuring we attain objectives.
- Financial Management - Applies understanding of ADP financial levers to achieve business results.
- Impactful Communication - Flexes communication methods to engage with people.
- Building Talent - Deliberately builds capability for short and long term.
- Relationship Building - Develops internal and external relationships required for success.
- Client-Focus - Explicitly factors client perspective into decision-making.
- Outside-In Perspective - Understands and acts on trends in the external environment.
- Bias for Growth - Takes bold action to strengthen the business results.
- Problem Solving
- Providing opportunities, guidance, and feedback to promote continuous learning, discover process improvements and contribute to ADP's overall success.
- Using good judgment and risk assessment to make business decisions that keep the overall benefit to ADP in mind.
- Time Management - Maintaining focus to deliver results in a fast-pace and diverse environment.
- Teamwork
- Collaborating with all internal resources at all levels to achieve shared goals and exceed expectations.
- Sharing ideas and information across diverse audiences to drive our business.
- Responsibility - Holding self and others to the highest personal and professional standards, becoming a role model for ADP vision and values.
REPORTING
Direct to Operations/Sr. Manager, Director
Qualification to be shared by CJ
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.