Position Purpose:
As part of the International Money Movement (IMM) community, IMM is an evolving and growing client funds operation responsible for PAYG, Superannuation and third party payments. MM Australia is a critical deadline driven function that moves over US $5 billion annually with potential growth opportunities in Asia Pacific region (APAC).The team operates currently from ADP's Mulgrave office in Australia.
The position is responsible for monitoring Banking activity in Money Movement, assisting with return payments, refund requests and actioning SuperStream response messages.The role also involves assisting clients who contact us via phone and emails.
Key Responsibilities:
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- Effectively manage daily workloads
- Action internal and external client enquiries received via phone and email
- Maintain and deliver consistent world-class service to internal and external clients Return payment handling
- Liaise with Superfunds to enhance return payment process
- Action SuperStream response messages
- Maintain spread sheets for business reporting
- First level of customer enquiries and escalations
- Actively participate in team meetings and engagement activities
Experience:
- 1-2 years banking or financial services preferred
- MS Office -- Proficient
- MS Office Excel -- Advanced knowledge preferred
- Data entry experience preferred
Certifications /Qualifications:
- Secondary education or equivalent experience
- Finance/Banking training preferred
Skills:
- Excellent verbal and written communication
- Problem solving ability
- Organized and detailed orientated
- Customer focused
Key Stakeholders:
- EPS Team
- MS Managers & Relationship Managers
- ADP Clients
- Global View
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
- Great client service skills.
- Administrative and general office skills required.
- Basic knowledge of product line.
- Effective verbal and written communication and interpersonal skills necessary.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.