Implementation Specialist need to seamlessly manage end to end payroll implementation project for ADP New Clients, ensure the implementation process and project millstones are completed on time, make the implementation process effortless for our clients.
Regularly communicate project update with external clients/sales partner/Implementation leaders which includes timeliness or challenges as they arise
Need to manage sales to implementation calls, creating project plans, client calling needed to share project plans/setting expectations, payroll analysis/follow-up / testing
Partner with internal teams like Sales, DSC,TLM/HCMC/TAX & Banking
Analyze payroll converted data to ensure accuracy, test/run client payroll and extend initial support pre/post payroll processing if needed
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COMPETENCY
Delivering world-class service and satisfaction to all clients - internal, external, diverse and emerging.
Ability to understand client expectations and provide excellent service to fulfill client expectations during the implementation process.
Solving day-to-day problems that align with ADP's mission, vision, and values.
Share ideas and information across multiple audiences to drive the business need.
Acting in ways that help deliver results in a fast-pace and diverse environment.
Collaborating effectively with colleagues and clients to achieve and surpass shared goals.
Holding self and others to the highest personal and professional standards.
Ability to analyze client issues to provide solutions.
Documents and communicates the detailed step by step implementation plan to the clients.
Maintains appropriate records of client interactions.
BASIC REQUIREMENTS
Graduate with experience
2 to 5 years of experience in call talking process US Clients
Experience in US Payroll/HCM platform is an added advantage
Project Management Experience/Exposure
Client Training experience
Excellent customer service and oral/written communication is a must.
Proficient in call handling and provide professional end user support via telephone.
Extensive experience in the use of Excel.
Extensive skills in analyzing spreadsheets.
Familiar with Windows XP/Windows Professional.
Work effectively in a team environment.
Ability to research and solve end user questioning.
Ability to deliver excellent quality of service and effortless client experience.
Ability to be multi-tasked, work in a fast-paced team and meet deadlines.
Responds promptly and professionally.
Willingness to take ownership and continuously improve client experience.
Excellent planning and organizing skills.
Flexible to work in US shifts as per business requirement.
Demonstrates behavior that promotes the values of the organization.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.