As an Open Enrollment Specialist in our mid-sized accounts division, you will be responsible for supporting clients through their annual benefits enrollment process. You carry the weight of ADPsservicereputation andclient satisfaction in your hands. Every day, you will lead project management activities, including coordinating relevant ADP resources and ensuring that all necessary ADP-specific open enrollment tasks are accomplished on time. During non-peak times of the year, you can expect to be assigned 30 - 40 clients each month. Projects for each client typically span three months. During peak Open Enrollment season (effective 1/1), that number rises to 60 - 70 clients. To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here, but friendships that last in a company that values inclusion. A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our peoplemake all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos
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You have 6 months to 1 year of Business Process Outsourcing / Shared Services experience, general office, customer service, and/or data entry experience. Or, you have Military experience where skills including teamwork, resilience, negotiation, trust-building, and a "never lose" mentality will help you build team and client relationships, identify solutions, and achieve success. You have above average verbal and written communications skills , analytical and problem-solving skills. Preferably, you have experience using MS Office applications and proven phone skills in a high volume environment. You are good with math and skilled at working with numbers. You can work overtime hours during peak seasons.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.