Job Summary:
Coordinates the main information system development activities, coordinates resources and controls project milestones (information/data/programming/analysis). Develops, plans, analyses, estimates and sets up the priorities of the configuration activities, phases and agreed project deadlines.
Project Managers develop, plan, analyze, estimate and set priorities for the components to be implemented, as well as the phases and deadlines for project execution.
The Web Portal Implementation Manager is in charge of ensuring that the implementation and migrations processes are applied with consistent methodologies and comply with the SLA between France and Romania.
He/She will ensure that all activities are performed in a manner that meets ADP and/or client expectations and ADP Service standards.
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He/She has a direct relation with different managers in France and the CoE Snr Manager and is accountable for 4 areas:
- Client experience, quality (measured by NPS)
- People management
- Process management
- Business and productivity management
Responsibilities:
Coordinates the main information system development activities, coordinates resources and controls project milestones (information/data/programming/analysis). Develops, plans, analyses, estimates and sets up the priorities of the configuration activities, phases and agreed project deadlines.
For his/her team, he/she creates reviews, develops and communicates standard processes that ensure ADP commitments or exceed ADP contractual requirements.
Market leadership - client focused
- Checks quality of the delivery to the client and always focuses on the client experience
- Works effectively across ADP France to resolve client issues
- Manages clients' escalations together with the CoE Snr Manager
People leadership
- Ensures that all team members have the appropriate training planned as defined in the job description
- Reviews and improves training plans in coordination with the managers in France and the CoE Snr Manager
- Participates in the recruitment process for new hires
- Identifies talent, works with HR to ensure that the appropriate development plans are created
- Audits team members' work and assesses performance
- Works with the CoE Snr Manager to create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
- Recognizes and celebrates team and team member accomplishments and exceptional performance
- Maintains a healthy and correct team dynamic
Process leadership
- Monitors day-to-day operations to guarantee that team members work according to their defined role and meet our SLAs
- Effectively and consistently manages process of changes (including roll-out and communication)
Business leadership
- Monitors and reports on performance metrics related to assigned clients
- Improves organization, process, tools, using ADP WAY methodology
- Acts as a day-to-day liaison with the Business Unit
- Highlights and escalates relevant matters that may impact the implementation/migration of client environments
- Manages Capacity plan in coordination with the managers in France and the CoE Snr Manager
Reports & Performance Metrics:
- NPS score
- Outcome from internal and external audits
- Number of customers implemented and customer inquiries resolved
- On-time delivery of assigned tasks
Knowledge and Skill Requirements:
- Expertise in migrations/acquisitions processes, tools and activities
- Knowledge of BI & Data Migration systems would be a plus
- Knowledge in working with HR applications
- Microsoft Office
- Languages: English and French at minimum B2 level
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
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