ADP is hiring an Information Architect.

As an Information Architect at ADP, you'll design and implement the structure of our Enterprise Knowledge Management system, ensuring content is accessible, reusable, and aligned with best practices. You'll develop content standards, streamline workflows, and collaborate with business and technical teams to drive improvements. Your work will enhance content findability, foster consistency, and support our KM community with training and guidance.

A little about ADP: We are a global leader in HR technology, offering the latest AI and machine learning-enhanced payroll, tax, HR, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. ADP has a deep commitment to diversity, equity, and inclusion as a global Best Places to Work, DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about ADP's commitment on our YouTube channel: http://adp.careers/DEI_Videos

• Designs and implements the information architecture for EKM, including content management systems, Digital Asset Management systems, etc.
• Develop roadmaps and project plans to continually improve knowledge content findability.
• Develop and maintain the EKM content model, including the identification of DITA elements and their proper usage.
• Document content creation standards and conversion models for migrating legacy content to the EKM content model.
• Identify and define tool/platform requirements to support content development, maintenance, and lifecycle management.
• Define and implement the ADP reuse strategy/framework, including guiding principles with all required governance elements as well as conditional processing values (e.g., Ditavals, keys and reusable objects).
• Identify, author, and maintain common reusable objects. This may include approved text, disclaimers, copyright, product names, folksonomy, glossary terms, note usage, etc.
• Creates user flows, wireframes, site maps, mockups, and storyboards.
• Identify and implement improvements based on user data, leadership, end-user, and team feedback and research.
• Build and cultivate relationships with ADP Knowledge Management leadership in the business, technical teams, and others critical to the success of this role.
• Maintain regular governance meetings with leadership and the business unit KM teams to review all architectural, taxonomy/metadata requests and refine standards for EKM.
• Train, coach, and guide knowledge authors in the EKM content model, authoring tools and reuse methodologies, ensuring skills transfer and application.
• Stay current with industry trends and introduce these best practices to leadership and the KM community.

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

• TO SUCCEED IN THIS ROLE: Requirements
  
  
  • 8+ years of experience in information architecture
  • In-depth DITA knowledge and experience.
  • Working understanding of DITA/XML and relevant tools (IXIASoft, Oxygen XML editor).
  • Knowledge of ADP Business tools: CCMS, IXIASoft, SharePoint, Confluence and Salesforce.
  • Ability to analyze content structure for semantic value.
  • Comprehension of business drivers and their impact on content creation, reuse, and delivery.
  • Demonstrates advanced research and analytical skills.
  • Builds relationships with colleagues across departments and seniority levels.
  • Ability to communicate with leadership in written, presentation, or ad-hoc verbal formats.
  • Ability to work independently.
  • Strong project management skills and ability to manage multiple projects simultaneously.
  • Proven ability to facilitate discussions and activities necessary to define and capture complex processes/procedures.
  • Technical proficiency with MS Office tools (Excel, Outlook, Word, PowerPoint).
  • Superior verbal and written communication & presentation skills.
  • Training skills necessary to educate others effectively.
  
  Attributes:
  
  
  • Self-motivated/takes initiative and proven ability to work independently or in a team.
  • Demonstrated ability to multi-task, probe, analyze trends, problem solve complex issues, and recommend appropriate course of action.
  • Superior interpersonal and follow-up skills.
  • Comfortable facing challenges and leading initiatives for positive change.
  
  Preferred Qualifications:
  A master's degree in Technical Writing/Communication, Information Systems, Information Architecture, Computer Science, data governance, data management, or a similar major is preferred
  
  What are you waiting for? Apply today!
  
  Find out why people come to ADP and why they stay: https://youtu.be/ODb8lxBrxrY
  
  (ADA version: https://youtu.be/IQjUCA8SOoA )