The Client Account Manager is responsible for ensuring the overall quality and on-time delivery of global payroll while increasing client satisfaction. The Client Account Manager is a customer service position that works with a portfolio of Clients, internal teams, and with partners across the globe. The Client Account Manager is responsible for all critical steps to provide our Clients a seamless payroll process from input to pay date. The Client Account Manager will participate in ongoing training and is also responsible for contributing to internal projects while developing and learning their ongoing client base. The Client Account Manager is also responsible for understanding each client specific process to provide key recommendations for improvements and efficiency gains.
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Requirements
- Passion - Client Service Management
- Education - Bachelor's degree from an accredited four-year college or university
- Experience - Minimum of 5 years of related client facing experience in a service environment
- Other Skills and Abilities
- Bilingual language skills are a plus.
- Excellent written and verbal communication skills
- Ability to maintain priorities in a constantly changing environment
- Strong organization skills
- Expertise using MS Office applications
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.