HIRING EVENT - Tuesday October 8, 2024
Hiring for multiple roles:
Client Service Support (Non-licensed role)($2,000 SIGN ON BONUS)
and
Retirement Services Licensed Representative (FINRA LICENSE REQUIRED for this role.)($3,000 SIGN ON BONUS)
SIGN ON BONUS EXCLUDES INTERNAL AND CONTRACTOR ASSOCIATES.
ADP is hiring for multiple Client Service opportunities!
Client Service Specialist is responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for retirement plan services. The Client Service Specialist is responsible for communicating with clients regarding service delivery, providing assistance on day-to-day retirement plan administration, troubleshooting plan issues, and discussing the impact of select legislative requirements. The Client Service Specialist ensures the delivery of optimal service, client satisfaction and client retention.
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The Retirement Services Representative is a licensed Retirement Services professional responsible for providing exceptional service to the employees of ADP Retirement Service's clients. They are the primary point of contact for employees and proactively drive employee education by raising awareness of the various tools and resources made available to employees for their retirement and financial planning. They educate employees on plan benefits, plan resources, financial wellness, investment company products, and also assist employees with individual account transactions. The Retirement Services Representative must be capable of communicating with employees at all levels within the organizations Retirement Services supports.
As the Retirement Services Representative frequently discusses and educates on investment company products and processes financial transactions, they are required to successfully obtain and maintain their series 6 and 63 FINRA securities licenses.
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
- FINRA Series 6/63/7 securities licenses and Securities Industry Essentials
- 1+ year of Client Service/Customer Service or Finance/Banking experience
- Experience in a client service environment required. ADP payroll and 401(k) experience is preferred.
- Bachelor's Degree or its equivalent in education and experience
- Demonstrates strong oral/written communication skills.
- Demonstrates strong listening skills.
- Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, etc)
- Demonstrates ability to learn other proprietary system tools (Omni Plus, Power Image, and Clarify).
- Proficiency in using payroll and recordkeeping systems
- Ability to learn quickly, function in a fast paced environment, and work on multiple projects simultaneously.
- Proven relationship-building skills. Strong time-mgmt, organization and problem solving skills.
- Demonstrates strong presentation skills.
- Ability to coordinate and take the lead on conference calls.
- Ability to gauge client satisfaction through scheduled surveys, client visits and day-to-day interaction.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.