Responsibilities:
- Work with MS team, SRM and PS client users for the timely address of client issues and business requirements
- Work with product/SAP for the new enhancements in the system and resolution of product issues
- Work with implementation, to transition the new clients, ensure all the required documents are shared and solution are built as pe the product template guidelines
- Provide timely response to the service requests raised by client
- Effectively set, manage, and deliver on client expectations in accordance with contractual requirements, system limitation and Global View guidelines
- Adhere to support process/guidelines to deliver the solutions for client requirements/issues
- Maintain up to date knowledge of the SAP solutions for the legislative requirements
- Maintain up to date knowledge of the ADP Global View template and ensure that the template is adhered to
- Mentor new team members coming onboard
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Competencies:
- Must have excellent performance track record in current role.
- Configuration knowledge SAP payroll and time management (Preferred)
- Excellent understanding and practice of payroll processing procedures
- Should have played a client facing role for at least 3 years
- Ability to prioritize tasks and demonstrated time management skills
- Ability to work collaboratively with associates to achieve team goals
- Ability to work systematically and logically to resolve problems, address opportunities or manage the situation at hand, identify causes, relationships, and implications
- Ability to understand the upstream and downstream HR applications.
Responsibilities:
- Work with MS team, SRM and PS client users for the timely address of client issues and business requirements
- Work with product/SAP for the new enhancements in the system and resolution of product issues
- Work with implementation, to transition the new clients, ensure all the required documents are shared and solution are built as pe the product template guidelines
- Provide timely response to the service requests raised by client
- Effectively set, manage, and deliver on client expectations in accordance with contractual requirements, system limitation and Global View guidelines
- Adhere to support process/guidelines to deliver the solutions for client requirements/issues
- Maintain up to date knowledge of the SAP solutions for the legislative requirements
- Maintain up to date knowledge of the ADP Global View template and ensure that the template is adhered to
- Mentor new team members coming onboard
Competencies:
- Must have excellent performance track record in current role.
- Configuration knowledge SAP payroll and time management (Preferred)
- Excellent understanding and practice of payroll processing procedures
- Should have played a client facing role for at least 3 years
- Ability to prioritize tasks and demonstrated time management skills
- Ability to work collaboratively with associates to achieve team goals
- Ability to work systematically and logically to resolve problems, address opportunities or manage the situation at hand, identify causes, relationships, and implications
- Ability to understand the upstream and downstream HR applications.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.