Role Purpose
ADP builds a trust-based relationship with our clients and guides them on how to get the most from our Human Capital Management (HCM) solutions. We stand for our Vision to "Be the world's authority on helping organizations focus on what matters". We're the go-to team. The problem solvers and solutions providers. Ready to anticipate, respond and exceed expectations.
Our GV Lead Payroll Specialist actively contributes to ADP continuous success by helping leading multinational companies to manage their employees' life cycle from recruitment to retirement. The position holds a key role participating in or leading process/business improvement activities and projects.
Function:
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GV Lead Payroll Specialist supervises and coordinates the Payroll operational cycle and Year-End activities of various clients according to country legislation and acts as their main point of contact for complex payroll-related topics. In addition, the role closely cooperates and supports manager in operational activities.
Key Responsibilities:
- Lead and support payroll operational activities to ensure client needs are met in a timely and accurate way (Payroll Process Standardization, Year-End Activities, Transition to Services)
- Cooperate and consult with manager and other functions across ADP (such as Payroll Leads from other countries, Application Services, Implementation, Project Services, etc.) on escalated issues and complex topics
- Coordinate, train and mentor team members, identify development needs across the team and manage skill evaluation
- Work with manager to coordinate additional training as needed
- Solve most complex inquiries and requests
- Proactively identify opportunities to improve existing processes and best practices by participating in (cross) country projects, task forces, strategic initiatives, business process improvements and collaboration opportunities with other teams
- Lead implementation of the new tools and processes and actively promote their adoption
Skills and Relevant Work Experience
Required:
- Communication skills (verbal, written) in English (B2) and local service language (B2) if needed, presentation skills
- Soft skills (communication, emotional intelligence, negotiation)
- User level experience with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)
- Client service attitude focus on relationship at a partner's level
- Advanced operational flexibility: work independently, collaborative (multiple teams, cross country participation), willingness to help and effectively support the team
- Outstanding trouble shooting, organizational and problem-solving skills
- Analytical, logical, procedural and methodological skills at an expert level
- Balance cross functional priorities
- Accuracy and great attention to detail
- Expert managing time and priorities effectively and efficiently to meet deadlines
- Expert level knowledge, meeting requirements based on skill matrix (CRM, ADP tools, internal processes, soft skills)
- 5+ years' SAP payroll processing experience or 7+ years' experience of local payroll processing
- Advanced local legal knowledge
- Experience in working with several clients to have overview of the existing solutions
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.