NOTE: We are seeking out bilingual (English/Spanish-speaking) talent that can be based within our El Paso, TX, location or within our Deerfield, IL, location. We work a hybrid model of 3 days/week onsite and 2 days/week working from home.
ADP is hiring a Bilingual Executive Relations Manager (Relationship Manager). At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.
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POSITION SUMMARY:
The Bilingual Executive Relations Manager (Relationship Manager) promotes and manages effective relationships with ADP Celergo Streamline (CSL) partners. As the liaison with the partner and as a partner advocate, you will serve as the key contact within the senior levels of the partner's organization. Understanding the partners' short and long term goals, you will serve as a facilitator of prospective new business, new feature/product opportunities, and create/execute on strategies that assist in delivering a value-based relationship with each partner.
RESPONSIBILITIES:
- Coordinate with internal and external resources to ensure partner issues are addressed and resolved
- Own responsibility for partner retention, satisfaction, reference ability, and revenue/profitability growth
- Responsible for building and growing strategic relationships with partners
- Negotiate operational issues and contract opportunities with partners
- Partnership with ADP Sales and coordination of securing additional business opportunities
- Partnership with business consultants and sales leadership to provide updated sales tools to accelerate sales volume
- Focus on securing contracts and service level agreements (SLA's)
- Engage partner decision-makers to understand partner vision and goals in partnership/working business relationship with ADP
- Engage partner throughout working relationship with ADP
- Coordinate efforts with internal ADP partners/counterparts
- Up to 35% travel
QUALIFICATIONS REQURED:
- Education: BS/BA in Business discipline or a minimum of 5-7 years of servicing large National Account size clients in related industry in the area of professional services, system implementation and/or client service for HR, payroll or finance systems
Preference will be given to candidates who have the following:
- Experience working with a highly motivated and dynamic sales organization
- Demonstrated ability to engage and influence senior executive levels within partner organizations and third parties resulting in a consultative relationships
- Must possess strong financial and business acumen
- Excellent verbal and written communication skills as well as a demonstrated proficiency in time management and client conflict resolution is necessary
- Has an understanding of the full suite of product offerings and knows where to escalate to get the client additional information
- Experience in managing service recovery
- Strong industry knowledge
- Payroll experience and CPP is a plus
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Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.