Position Summary:
Requires excellent knowledge and experience with project management methodologies in order to support multi-country payroll implementations. Strong communication and cross-cultural skills to collaborate with the global team members as well as technical knowledge to set up global platform.
Role objectives:
He/she is the client's privileged contact in the implementation process, working closely with Celergo's global partners to help the client analyze and implement payroll regulations in accordance with legislation and guarantee the highest level of service.
Perform analysis activities for defining the required technical specifications of the information system that meet the customer configuration needs.
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In this respect, he/she must carry out the following actions:
- Conduct global kick off call, create project charters, roll out plan and project plans for all the countries in scope and assuring that all the milestones and timelines are respected by the client and in country partners;
- Make sure client respects implementation window as per the contract agreement;
- Assist with the global implementation process, working closely with Celergo's global partners;
- To escalate potential issues that may prevent the satisfactory and timely completion of the global implementation.
- To ensure a proper transition from implementation to service with the assigned Client Account Manager.
- To participate into business improvement projects, support pre- engagement meetings with client and prospect clients.
- To manage a master implementation schedule/project plan to ensure timely achievements of all deliverables.
- To keep up-to-date progress on the project portfolio on the corporate tools (Siebel, eService, PlanView, ADP Celergo platform
- Configuration of regulatory settings in the global ADP platform (CGC);
- Develop, test and optimize the global solution according to the customer's specifications; make sure all the steps are followed in the system to allow correct invoicing process;
- Organize and support meetings with key stakeholders as needed to review project status, discuss and review issues;
- Responsible for providing status reporting and providing responsive feedback to management and senior leadership;
- Provide action plans and issue resolution, as appropriate;
- Explain payroll (compensation, benefits etc) and its financial implications to clients;
- Clearly explain country specific payroll issues to clients with the help of the in-country partners;
- Serve as a point of contact for client inquiries, invoicing, and fulfilment regarding client-impacting issues throughout implementation;
- Review Excel documents and verify figures using basic accounting knowledge;
- Relay pertinent payroll information to our global partners in a timely manner;
- Excellent verbal and written communication skills as well as strong presentation and interpersonal skills;
- Ability to work under pressure while maintaining a professional demeanour;
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Education -- bachelor's degree from a four-year college or university.
- Experience -- Two to five years related experience and/or training, preferably in a service environment.
- Bilingual Language skills
- Project management certification a plus
- Reports & Performance Metrics: On time delivery of assigned projects; Quality control reports; Utilisation rateTraining:
- Celergo Implementation process training: Project Manager and Implementation Consultant
- Product training (CGC platform)
- Multiple country payroll training
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