ADP are hiring a Enterprise Processing Support Specialist to join our Enterprise Processing Team!
Location: Our new Staines office (2 Causeway Park, The Causeway, Staines, TW18 3BF).
Hybrid working - 3 days in office and 2 days from home
- Are you ready to join a company offering career advancement opportunities throughout your career journey?
- Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
- Are you looking for an inclusive environment with a culture of collaboration and belonging?
If so, this may be an opportunity for you. Read on and decide for yourself!
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The Enterprise Processing Team handles queries from some of the largest and most complex clients at ADP UK who require an extra level of care and accountability from us. They are responsible for championing our clients within ADP and are accountable for delivering supportive, accurate and timely responses to our clients.
Key Responsibilities:
- Act as the voice of ADP to clients for resolution of queries over the phone, e-mail and via eService
- Work with other ADP Departments to deliver an accurate and timely response to the Client queries/ Service requests
- Keeps the client informed - proactive & assertive communication with clients to reduce the need for Clients to contact ADP with repeat queries
- Identifying, suggesting and implementing service, process and product improvements for the benefit of the Client, Team, Department and ADP
Required Skills and Knowledge:
- Strong Customer Service skills & experience
- Ability to multitask
- Ability to remain calm under pressure and deliver consistent and high-quality service to clients
- Analytical approach to problem solving and decision making (inc root cause)
- Able to quickly assimilate and retain new information
- Effective team player who supports and helps their colleagues
Benefits:
- 23 days holiday (increasing to 25 after 2 years, you can also buy and sell up to 5 days each year)
- Flexible benefits - private medical insurance, excellent pension scheme, subsidized gyms, employee discount portal, life assurance cover, annual kids pass membership and many more
- Study support
- Employee Assistance Program
- Competitive salary
- Company social events
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
- Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
- Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
- Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
- Continuously learn through ongoing training, development, and mentorship opportunities.
- Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
- Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
- Join a company committed to giving backand generating a lasting, positive impact upon the communities in which we work and live.
- Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
What are you waiting for? Apply now!
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.