ADP is hiring a Director, Salesforce Product Management

Small Business Services is looking for an innovative, user-centric technologist with a bias toward business process improvement. In this role, you will work alongside a team of friendly, passionate, and creative business leaders to bring our products to thousands of service associates globally.

We're looking for someone who excels when no two days are the same. Integrity, resilience, and pushing the boundaries are must-haves in this job. You love evangelising about your product and communicate with confidence. You blend product and operations management together to define and deliver step-function improvements.

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• Research & Requirements. You'll lead discovery, design and delivery. You'll document and prioritize product features. You're always learning and researching new industry trends to make our products better. You'll incorporate what makes sense into your product roadmap based on our clients, the market, ADP's goals, and what impact the future of tech will have on your products.
• Relationships. You'll create strong alliances with diverse stakeholders and ensure everyone is in this together and communicates most appropriately. You'll collaborate across multiple teams with developers, other product managers, and UX teams, to name some, to continually drive innovation and make the product the best it can be.
• Measurement. You will measure, monitor and report product metrics, product outcomes and business outcomes.
• Variety of work. There is no typical day. You could be working with UX teams on client experience journeys, to delivering new features, product enhancements. Best part? You'll get to see those ideas come to life.
• Evangelism and stakeholder management. You'll speak to internal and external stakeholders to communicate and defend ideas while answering critical questions.

• You'll have a Bachelor's degree OR equivalent
• 10+ years of Product Management experience
• Well versed in Salesforce Service Cloud with some understanding of development, testing, and deployment processes.
• Skilled at breaking down complex subject matters for non-technical audiences, clearly explaining ideas, creating compelling arguments, and delivering visual and verbal information for maximum impact.

• Experience with delivering A.I.-powered solutions for customer service and/or sales
• Experience working with Data Lakehouse platforms, such as Salesforce's Data Cloud and Databricks
• Knowledge of Salesforce's Client 360 features, including Customer 360 Data Manager, Customer 360 Identity, and Customer 360 Privacy Center, to enable a unified view of customer data, ensure data quality, and maintain compliance with privacy regulations.
• Experience building and managing omnichannel client support
• Experience in Human Capital Management, payroll systems

• Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to net out the best solution.
• Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
• Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
• Act like an owner & doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
• Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
• Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.