At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

CORE RESPONSIBILITIES:

Responsible for client retention, client advocacy, revenues/profitability growth (add. business) and satisfaction

Client focus:
Key ADP contact for the Client's decision makers and Senior executives responsible for the ADP relationship regionally and globally
Cultivation of a trusted-advisor relationship with clients in an effort to educate and influence a propensity to partner with ADP
Understands client's business & HR strategy and articulate a compelling ADP value proposition that position ADP as a strategic partner (Account strategy, product road map, value proposition)
Engages clients through ADP event & initiatives (sales events, conferences, user Group Meetings, Product pilots,..)
Develops client's engagement as an ADP promotor (NPS, testimonials, client case, spotlights,..)
Solves escalations

Leadership Focus:
Establishes and drives client governance model across the board (BUs/countries/geographies)
Proactively initiates and supports all activities required to ensure client retention and improve the client experience
Is the resource for ultimate escalation from both ADP's & client's teams
Focus on balancing Client business objectives and ADP value proposition
Ensure appropriate utilization and consistent execution of reporting, tools, communications, processes, client retention

Outside-In Perspective:
Understands market trends, ADP's position, and strategic directions
Knows the competition and the likely impact of their actions on ADP clients.
Provides ADP internal partner (marketing, sales, product, management) with client insights to help improve ADP offer & positioning.

Business development focus
Owns, oversees, and supports effective and mutually beneficial contract renewal process.
Challenges the status quo to surface new business opportunities and support ADP's Team effort until signature
Identifies opportunities to enhance the organization to meet needs of the client, the business, and shareholders.

Competencies for Success:
Demonstrated ability to effectively engage and influence senior executive levels within client organization and third parties, in a multicultural business environment
Understands cultural/international nuances that impact client relationships and multinational governance
Able to influence tasks & deliverables from team members and partners without direct reporting relationship
Strong understanding of HCM concepts with the ability to represent a broad range of ADP disciplines and solution platforms
Very strong relationship building capabilities
Demonstrated highly effective verbal and written communication skills; delivers highly professional presentations and communications throughout the client and ADP organizations; strong executive presence.
Strong business acumen and negotiation skills.
Result-driven
Impactful, committed and resilient
Ability to handle and solve conflicting relationship
English as the main working language + Italian

QUALIFICATIONS:

1. Education:
   Bachelor's degree in Business Administration or related field (or its equivalent in education and experience) is required.
2. Experience: 8-12 years of directly related experience
   Minimum of 3-5 years Direct Large Global Account Management required
   Proven history of individual and team results
3. Italian fluent / English fluent

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.