Qualification: B. Com, BBA, BBM, M. Com, MBA Job Description: ? Responsible for handling customer queries relating to Plan/Participant ? Follow-up on queries and provide timely resolution ? Maintain quality and productivity benchmarks ? Avoid unplanned absenteeism ? Fulfill requests by completing transactions and forwarding requests ? Ownership & Accountability on open cases that you are working with clients ? Identify opportunities to retain clients longer and maintain positive OSAT scores ? Maintain Quality and Productivity benchmarks ? Avoid unplanned absenteeism ? Login beyond scheduled hours to support business during peak volume days/months ? Be flexible for Adhoc trainings on regulatory and operational changes as needed

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.