ADP is hiring a Deal Desk Analyst - Retirement Services (RS) within our Commercial Operations Center of Excellence (CoE)

This is a hybrid role based out of our Maitland, FL, office. Qualified candidates must live within commutable distance to this location.

This is a highly customer centric, engaging, and instrumental role in driving early-stage customer success within the Retirement Services (RS) organization. We are seeking an individual who has high-energy, likes to win, and thrives where things move fast, and deadlines must be hit without exception. You will serve as a trusted advisor to Sales teams and work directly with SMB clients in their post-sales onboarding process and smooth transition to ADP.

• The analyst will act as a "one-stop-shop" for Sales and work collaboratively with Service organizations to ensure prioritized deals are executed with both velocity and accuracy, so that the Sales can focus on generating new business.
• Responsibilities include structuring Retirement Services deals, performing due-diligence and analysis of customer onboarding requirements, handling of sensitive information, asset transfers, document reviews, participant allocation, knowledge of federal/state/local guidelines, and more.
• Act as the primary contact for clients to answer questions regarding their transition/ onboarding process to ADP's Retirement Services plan.
• Manage and analyze data at both client and deal level that ensures accuracy and compliance with Sales and Implementation policies/procedures.
• Developing tools/calculators that simplify capturing and reporting of transition requirements.
• Provide a seamless and efficient, one-stop Concierge-style service for onboarding clients from sale to start.
• Work with a sense of urgency and quickly root cause issues into process, policy, system, data and engage with functional owners to resolve.
• Ensure smooth and successful hand-off of customer to Service organization.
• Cultivate strong partnerships with your peers in cross-functional teams (Sales, Implementation, Clients) to ensure Sales to Implementation cycle is efficient and seamless.
• Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience.

• A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
• At least 3-5 years of business operations, customer operations, sales operations experience or systems integration environment.
• Prior experience in customer success/customer onboarding operations are a plus.
• Experience or familiarity in the Retirement Services industry.

• Ownership mindset, making the customer top priority, curiosity and high ethical standards
• Excellent interpersonal and relationship management skills
• Excellent written and verbal communication skills, along with organizational and time management
• Strong Excel, Sales Enablement Tools (CRM, GONG, Seismic, etc.), MSWord and Powerpoint skills
• Detail oriented with strong analytical skills and judgement/decision-making ability
• Ability to work in a fast-paced, performance-based environment and meet deadlines
• Work independently and proactively drive issues to resolution
• Knowledge of HR and Payroll industry tools and best-practices are a plus