Global WFM Time Implementation Consultant

Mission :

• Implement the client's solution using ADP's Implementation Methodology and the ADP Workforce Manager product.
• Perform workshops to gather information on the client's product and integration requirements.
• Unit test the system to ensure solution is delivered to client with high levels of quality.
• Provide guidance to the client in preparing testing activities (test scripts, scenarios) to adequately test the solution as well as its integration with HR/Payroll and other 3rd party systems when applicable.

Roles et responsabilities :

Integration & Testing:

• Liaise with clients throughout the data cleansing, mapping and conversion phase and provide any assistance required including reconciliation and troubleshooting.
• Being able to support training delivery and when required update training manuals, preparing training systems and conducting training sessions.
• Support clients through the User Acceptance, Parallel Testing and Go-Live phases.
• Ensure that all deliverables are created on time and accurately as per project schedule, such as Blueprints, specifications, BP reviews, Configuration Audits and configuration documentation.
• Ensure timely handover to client services following ADP handover methodology.

Project Planning / Management Activities:

• • Minimize ADP's exposure to risk while focusing on appropriate application of the ADP Workforce Manager product to maximize value to the client.
  • Demonstrate proactive participation in Implementation Team forums, contribute and participate in knowledge sharing and team development sessions. Seek to act as a mentor and actively support fellow team members in an effort to develop their respective skills.
  • Liaise with the ADP Project Manager assigned to the project and Line Manager, providing regular status updates and early warning of any slippage / problems that may occur.
  • Escalate project issues to Project Manager including scope variations, task slippages and risks that may arise during the project.
  • Provide relevant training and knowledge sharing opportunities for members of the Implementation Team, this can include informal on-the-job training to facilitating formal training courses.
  • Demonstrate and apply knowledge of key implementation strategies such as the ADP implementation methodology
  • Knowledge of support methodologies including usage of an Issue tracking process
  • Liaise with internal groups including TSG, Hosting, Client Services, Project Management and Product Management to ensure that client's receive the highest levels of client service.

Other:

• Performs other related duties as assigned.

Skills & Abilities:

• • Professional manner and presentation and ability to professionally set, manage and satisfy customer expectations through personal involvement or delegation
  • Teamwork, work collaboratively with others to achieve group goals, working together to accomplish business results
  • Excellent written and verbal communication skills
  • Analytical thinking problem solving skills - work systematically and logically to resolve problems, address opportunities or manage the situation at hand, identify causes, relationships and implications
  • Experience working on a global/international team and across various cultures
  • Consulting skills, understand business requirements and mapping to ensure consistency to ADP template, while minimizing risk to both client and ADP
  • Methodologies - demonstrate knowledge and application of key methodologies employed by Implementation team and Project implementation methodology
  • Ability to prioritize tasks and time management skills, ability to work across various projects, ability to lead a team of consultants to effectively implement a solution
  • Strong knowledge of one or more Time Management product configuration and design
  • Ability to use tools such as Microsoft Excel, Word, PowerPoint, Project Visio to effectively update and maintain documentation/ training/ demonstrations.
  • Client focused, demonstrate concern for meeting and exceeding immediate and future needs of clients.
  • Good business process knowledge of eTIME module being implemented.
  • Developing: Resolves Variety of Issues.
  • Client focused, demonstrate concern for meeting and exceeding immediate and future needs of clients.
  • Good business process knowledge of Global Time Product module being implemented

Requirements:

• Education & Certification Requirements:
• Bachelor's Degree.

Must have configuration knowledge / consulting skills for at least one time management product/project.

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