ADP is hiring a Sr SAP HCM Payroll Consultant (Client Tech Support Consultant III). In this position you will deliver configuration/consulting services to ADP GlobalView SAP clients within the parameters of the GlobalView solution and services. You will work to ensure clients experience World Class service when engaged.
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Role Objectives: As a member of the GlobalView Application Support team you will be responsible for providing 2nd and 3rd level post-live issue resolution within Service Level Agreement timeframes - specifically investigation, solution identification, recommendation, configuration, unit testing and solution documentation.
RESPONSIBILITIES:
- Analyze support issues logged in accordance with clients' SLA.
- Prepare functional specifications and change control requests, including design and configuration details.
- Provide consulting services to client base.
- Perform Configuration and resolve client issues based on the ticketing system/CRM.
- Provide guidance on design and configuration of complex solutions as well as provide functional/technical expertise.
- Knowledge of FICA limits, Tax Reporter, SAP Note / BSI TUB updates and Year End activities.
- Ensure client and support center documentation are maintained.
- Deliver effective client communications and ticket management/resolution via CRM.
- Ensure that customer needs are addressed; work with GlobalView Product Manager on items that are not currently part of client's current offering.
- Communicate effectively with ADP ancillary services.
- Liaise with Service Delivery Coordinators / Account Management.
- Attend client facing meetings as required.
- Apply specialist knowledge in country and/or functional area to improve solution and services with a whole client approach.
- Provide mentoring support and guidance to other consultants on areas of expertise.
- Performs other related duties as assigned.
- Up to 10% client travel required.
Technical Skills Needed:
- Strong SAP Payroll/HR application experience with knowledge of:
- Enterprise/Personnel Structure
- SAP Payroll Configuration - Rules and schemas, Wage Types, Overpayment Functionality
- Postings to finance
- Excellent understanding of US Payroll Processing Methodology
- SAP HCM Integration with other products and Interfaces will be an added advantage
QUALIFICATIONS REQUIRED:
- Bachelor's Degree or its equivalent in education and experience.
- Must have 5+ years of proven hands-on SAP Payroll configuration / consulting experience in the US and/or Canada.
- SAP certification or equivalent SAP work experience.
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
- Problem Resolution: ability to work systematically and logically to resolve problems, address opportunities and management situation at hand.
- Identify causes, relationships, implications and solutions.
- Demonstrate knowledge and application of key methodologies employed by Application Support Team.
- Business Consulting Skills - provide via professional manner and presentation with the ability to set, manage and satisfy customer expectations through personal involvement or delegation.
- Excellent verbal and written communication skills.
- Client Focused.
- Ability to Mentor and Guide other associates in area of expertise.
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