ADP is hiring a Client Support Specialist I.
In this role, you'll be working with payroll professionals and C-Suite executives to maximize their ADP products and systems, allowing them to get back to their key deliverables while successfully running their businesses. Our client support team assists with all human capital management inquiries from time off policies, to tax solutions and compliance, to payroll processing. You will receive all the training necessary to be confident as the expert to deliver winning results to our clients.
Does this sound like you?
- People First. You're a relationship builder who wants to help others, grow friendships, and support people.
- Trusted Advisor. You live by integrity and deliver on promises...every day.
- Critical Thinker. You are solution oriented and a self-starter.
- Passionate Advocate. You thrive in strengthening relationships and building advocacy while delivering measurable results.
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What you'll do: Responsibilities
Client Focused Issue Resolution
- Provide consistent expert support and communicate with clients regarding ADP products and systems via phone in a timely manner including maintaining client relationships, having an appropriate sense of urgency, and using strong interpersonal skills and product knowledge to resolve inquiries
Utilize Resources
- Ask relevant questions to define the root cause of a problem, generate solutions, utilize resources to decide on a course of action, and be accountable for actions and decisions
- Ability to proficiently navigate through multiple software products
Personal Accountability
- Exhibit extreme ownership on follow up and follow through on all resolutions to exceed client expectations
- Meet key internal client service metrics including first call resolution, inbound availability, call adherence, etc.
- Ability to listen to and implement feedback and adjust behaviors as needed
Internal Partnership
- Work closely with internal partners to ensure client and business success
Experience you'll need: Required Qualifications
- Bachelor's degree OR
- Equivalent Military experience OR
- 2 - 3 years of experience working in Human Capital Management, client service environment, or systems integration environment
- Strong communication skills (verbal and written)
- Be a self-starter who can prioritize tasks and manage deadlines
- Comfortable working with multiple screens, software products and being full-time inbound call support
- Ability to manage high volume, complex payroll guidance requests
- Efficient time management skills required to succeed in a fast-paced service-conscious workplace environment
Preferred Qualifications
- Expert knowledge of U.S. payroll tax compliance
- Expert knowledge of U.S. payroll processing, depositing, and reporting
- Experience managing multi-state, multi-jurisdiction payroll with responsibility for tax compliance, filing, or corrections
- Payroll Certification: CPP or FPC
WHY YOU'LL LOVE WORKING HERE:
At ADP, we never forget that success is driven by an organization's most valuable asset: its people. We are committed to attracting and retaining the world's greatest talent; building diverse, inclusive teams; and being the kind of workplace where work aligns with passion.
Diversity and Inclusion
As a global leader in human capital management, we know that attracting and retaining top talent are critical to ADP's growth in the short- and long-term. At ADP, we strive to ensure our workplace is inclusive and values the contribution of every individual.
Associate Engagement
Simply put, stronger associate engagement means better productivity, better retention and better client service. ADP leverages StandOut® to encourage associates to gain a better understanding of their skills and abilities that help them shine and learn how to unlock their potential. We also provide company paid time off for volunteering for causes you care about.
Flexible Work Environment
Flexibility at ADP is our opportunity to consider how, where and when work gets done in a way that contributes to the success of our business and our clients. We find that workforce flexibility is valued by the talent in the market and helps us bring out the best in our associates.
Fostering Employee Success
Being a large, global organization with multiple business units, functions and areas of focus, we have the ability to offer our associates a wide array of career paths. This is a win for the associate and for ADP by enabling both the company and the associate to benefit from the growth in knowledge and experience.
Health, Wellness and Safety
ADP has long supported and promoted a culture of health and wellness throughout the company, and we are committed to implementing programs designed to keep our associates healthy while protecting our business from issues such as high absenteeism.
If you've made it down this far, we have to ask: What are you waiting for? Apply now!
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.