Moderator Support: Assist community moderators by ensuring backup coverage during absences and troubleshooting any issues related to their moderation duties. Community Engagement Monitoring: Assist community moderators to monitor discussions to foster a positive, welcoming environment and identify any trends in engagement or areas needing intervention. Training & Onboarding New Moderators: Assist in training new moderators on community guidelines, tools, and processes. Content Management: Manage the intake and posting of community content requests, ensuring that all content aligns with brand guidelines and is engaging and relevant to the community. User Support: Provide support for client and associate login issues and address any community access or technical support needs Issue Escalations: Serve as the first point of contact for resolving community-related issues, escalating more complex problems to the Community Manager. Community Playbook Maintenance: Maintain and update the community playbook to reflect current processes, best practices, and any changes in community guidelines. Community Health Reporting: Regularly generate and report on key community health metrics, providing insights and recommendations for improvement. Tactical Implementation: Work closely with the Community Manager to implement tactical plans aimed at improving community engagement, functionality, and overall user experience. Partner Collaboration: Support partners with content requests, ensuring timely updates to links, widgets, and other digital assets within the community.
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Qualifications: Proven experience in community management or coordination roles. Strong communication and organizational skills. Ability to analyze data and report on key community health metrics. Comfortable collaborating with cross-functional teams. Excellent problem-solving skills and a proactive mindset. Preferred Skills: Experience with content management systems and brand compliance. Background in ADP products and services Understanding of online community dynamics and best practices. Ability to adapt to a fast-paced environment and handle multiple tasks simultaneously.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
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