Implementation at ADP: It's what makes a difference to our clients - over half a million worldwide and counting. With us, you can combine analytical and project management skills with the ability to simplify complex information - to help clients develop the skills and confidence to use our business management solutions with ease. You get to provide the expert training that makes our workforce solutions stand out in an increasingly competitive global marketplace.

The associateimplements ADP's solutions to clients, following ADP guidelines, and in accordance with client expectations. Implementations could include adding additional products, transfers from other parts of ADP, or migration from one ADP solution to another.

• Apply industry and product knowledge to optimize system configurations and product upgrades
• Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness
• Resolve issues and provide solutions, with-in guidance
• Collaborate with various departments to load and convert (as required) client data to ADP's solutions
• Work within ADP's implementation methodology and timeliness using technology tools
• Ensure accuracy of all aspects of client set up
• Remain engaged with client throughout implementation, until client is successfully running ADP solutions
• Interact/collaborate with ADP associates in Sales and Service
• Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise
• Maintain and expand knowledge and proficiency on implementation job function, ADP products/services and implementation best practices

• High School diploma is required
• Bachelor's Degree preferred; or equivalent in education and experience
• 3-5 years of experience working in a Business-to-Business client service/customer service interface or systems integration environment
• Basic project management skills required
• Proven ability to maintain focus and work effectively with multiple demands
• Ability to work as part of a team to accomplish tasks
• Strong client relationship skills
• Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
• Must be able to recognize basic procedural issues as they arise, then escalate appropriately
• Ability to demonstrate learning agility and critical thinking skills
• The ability to learn and apply basic concepts in new situations
• Proficiency in the latest web technologies and working knowledge of various operating systems
• Excellent analytical skills and time management skills
• Excellent Communication skills both verbal and written
• Must be proficient using Microsoft Office

• Adaptability: Knowledge of successful approaches, tools and techniques for dealing with changes and adapting to a changing environment.
• Alignment: Knowledge of approaches, tools and techniques for gaining the cooperation and support of others
• Collaboration: Ability to work effectively as part of a team.
• Ethics/Integrity: Knowledge of practices, behaviors, applicable laws, rules and regulations governing proper business conduct.
• Innovation: Knowledge of approaches, tools and techniques for promoting creative, original thinking and applying it to existing and emerging situations..
• Professional/Technical Expertise: Having achieved a satisfactory level of professional/technical knowledge and/or skill in position-related areas; keeping up with current developments and trends in areas of expertise.
• Project and Process Management: Knowledge of and experience with redesigning or enhancing existing work process, and using project and meeting tools and techniques to plan, prepare, participate, follow up and control projects to support process change.
• Results Orientation: Ability to understand objectives to be accomplished, develop a plan to achieve them and deliver timely results.
• Service Orientation/Client Focus: Ability to understand customer needs and expectations, provide excellent service in direct and indirect manner, and fulfill customer expectations.