• Responsible & fully accountable for the payroll & audit function of multiple clients; scheduling and running the assigned client payrolls. • Maintains complete, accurate and timely client, and employee records, accurate profile notes and processing instructions based on real time requests. • Balance respective payrolls based on year end calendar and remit all Third Party Remittances by defined due dates, complete all Year End balancing, filing & respective reporting • Utilize all internal tools & defined processes to ensure optimal productivity, service excellence and make recommendations for best practices to customers • Performs quarterly & year-end audits including file • Answer client calls: Provide critical and accurate statutory information to clients in the payroll area, such as tax filing. Use the various knowledge bases, resource materials and appropriate websites to locate answers and solutions for issues. • Work with internal technical support, various production departments and additional ADP Service hubs as needed to identify a resolution. • Provide feedback and suggestions on products, issues, processes and procedures to enhance efficiency and continuous improvement.
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• At least one year of CAN payroll processing experience • Demonstrated experience in client service setting. • Advanced Internet and MS Office Skills (Word/Excel) required.
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