ADP is hiring an Associate Relations Manager. The Associate Relations (Employee Relations) COE is responsible for building a centralized, expert level Associate relations function that establishes a consistent and optimized process for investigating and resolving Associate complaints and conflicts across a broad scope of HR related matters. The function will enable management effectiveness through the execution of proactive associate relations initiatives and interventions.
The Associate Relations Manager is responsible for conducting Associate Relations investigations and inquiries, providing effective people management consultation and guidance, and recommending outcomes to resolve employee relations issues, with a key focus on maintaining a positive employee relations climate. The Employee Relations manager will cover Associates and cases across multiple business units and geographies.
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RESPONSIBILITIES:
- Interpreting and communicating policies with Associates and managers in the organization.
- Investigating, analyzing and making appropriate recommendations regarding complex employee relations issues; exercise influence appropriately.
- Work independently to manage designated employee relations case load within established guidelines utilizing sound judgment.
- Conduct fair, neutral, timely investigations and provide guidance related to conflict resolution, disciplinary action and/or termination pertaining to, but not limited to:
- Code of Conduct
- Conflicts of Interest
- Concerns about Management
- Compliance Issues
- Discrimination
- Fraud/Theft
- Hostile work environment
- Health/safety at work (weapons/threats)
- Substance Abuse
- Retaliation
- Unprofessional behavior
- Unemployment Hearings
- Providing guidance to maintain employment law compliance, facilitating employee relations training programs, fact finding and partnering with legal on EEO/suits.
- Partner with Legal, Risk, GSO, and HR to manage escalated Associate relations issues; monitor activities and outcomes to ensure fair and consistent application of policy and treatment of Associates.
- Protect the balance of interests of both Associates and ADP in accordance with HR policies, laws and regulations.
- Contribute to the overall build and execution of the new Associate Relations Center of Excellence
- Recommend areas for improvement in delivery of services, technology and process
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
- Candidate should demonstrate subject matter expertise and working knowledge of workplace regulatory regimes and employment laws.
- HR background- experience or education.
- HR certifications such as SHRM or PHR
- Knowledge of local, state and federal regulatory requirements related to employee relations and legal obligations of employer/Associate relations for the region.
- Demonstrated expertise with regional (US /Canada or EMEA or LATAM or APAC) employee relations rules and regulations required.
- Seasoned and proven skills in managing difficult employee relation situations, Conflict Management, employment law, influence skills.
- Excellent listening, questioning, and problem-solving skills
- Strong communication skills
- Ability to work under tight timelines
- Detail oriented, strong organizational skills; ability to set priorities for self and work with sense of urgency
- Consultative skills; the ability to coach and develop Associates
- Acts with objectivity, fairness, and impartiality
- Exhibits sound judgment, high integrity, and courage
- Ability to work well in ambiguous environments
- Process and continuous improvement orientation
- Interpersonal skills, ability to give and receive constructive feedback, ability to interact and partner with people at all levels including Executives.
- Ability to work comfortably across organizational boundaries, and quickly gain the credibility and respect of Associates at multiple levels.
- Be highly team-oriented, willing to lead change for the betterment of the function / ADP.
- Mental Health certifications or training
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