Title: Director of Content / Community Operations
Location: Chicago, IL
Salary: $90-105K + Incentives

This collaborative position will work with internal and external stakeholders and is ultimately accountable for product success for community-focused Products.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ?

Manage the success of our organizations Membership Products

• • Support Product Development in the management of user-community products to maximize human and fiscal resources and develop business strategies to include strategic planning, establishing goals and objectives, and budget as well as human resources management.
  • Collaboratively contribute to the development and implementation of strategic priorities for community product portfolio.
  • Communicate regularly with key stakeholders, both internal and external to the organization, providing concise, data-driven status reports to map progress.
  • Works to instill an expectation of accountability and responsibility among staff, as well as a healthy and engaging work environment that is in alignment with values and operational mission.
  • Coordinates the operations efforts and ensure that the units are working effectively to address the needs of the Community Operations team and the members it seeks to serve.
  • Prepares, manages, and monitors the department budgets; maintains alignments with Finance department; participates in the annual budget planning process; serves as the primary department liaison to Finance department and collaborates proactively to support compliance.
  • Manage all aspects of human capital management including hiring, goal setting, and performance/compensation review process.
  • Responsible for reporting, program and product briefs, presentations, and other collateral as needed.
  • Perform other duties as assigned.

• Experience with strategic planning and implementation, budgeting, and monitoring
• Experience developing proposals and budget reports highly recommended
• Excellent research, writing, and oral communication skills essential
• Experience leading multi-disciplinary teams preferred
• Comfortable with national travel to large-scale events 3 to 4 times per year

• Local and national travel to small-scale events 3 to 4 times per year

• Experience in people management, project management, and experience working with volunteers in a professional capacity is required.
• Master's degree in business-related field, or relevant work history preferred.
• 10 years of professional experience preferred.
• Experience in a technology field preferred.
• Experience with B2B operations preferred.