Title: IT Technical Support
Location: Bozeman, MT
Salary: $40,000 to $60,000
Must: Four year degree This IT Technical position is responsible for working with clients and colleagues to install, troubleshoot and maintain computer workstations and networks.

• Answers incoming Tier I Help Desk phone calls.
• Exercise sound professional judgment in analysis of problem in order to: (1) attempt hardware/software solution by phone, or (2) decide proper level of maintenance required to solve problem.
• Set up network hardware (memory/application installation) and software components as required.
• Install drive formatting/applications.
• File maintenance.
• Perform network troubleshooting to isolate and diagnose common network problems.
• Install, upgrade, and configure network printing, directory structures, rights, security and software on file servers.
• Establish network users, user environment, directories and security for networks being installed.
• Integrate within the company wide plan to train all staff in use of appropriate technology to improve the performance of their jobs.

• Two+ years related computers and/or Help Desk experience.
• Experience with Microsoft Windows 7,8,10 Microsoft Windows Server 2008/2012, Active Directory Account Management.
• Strong interpersonal skills for interacting with team members and clients.
• Excellent written and oral communication skills.
• Strong organization and time management skills.
• Some Network Administration.
• Some Database Administration.
• Must be able to effectively handle multiple project simultaneously in a deadline driven environment.
• Ability to work independently and as part of a team and take on new tasks with high level of difficulty.