IND 001-002

Customer Service Representatives

Our client is seeking a Customer Relations Specialist to join their Customer Service Team! They offer hands on training with a dynamic and fun work environment. If you enjoy going the extra mile for customers and want to take your career to the next level, this opportunity is for you!

Location: Naperville, IL

Compensation: $16 Hour

Job Responsibilities:

• Provides information about products, services, account information, and order-status, takes orders, addresses questions or concerns, and maintains customer profiles
• Resolves service or billing issues by exchanging merchandise, refunding payment and adjusting bills accordingly
• Makes a record of all customer interactions and transactions by recording details of inquiries as well as the action taken to resolve the matter
• Contacts customers in response to inquiries or to notify them of claim investigation results and any order adjustments and performs address verification (AVS) as warranted
• Refers unresolved customer issues to designated departments for further investigation
• Confirms that appropriate changes were made to resolve customer concerns

• Two (2) years of experience working with customers in a retail environment or call center required
• Open to working 1 weekend day 1 or 2 times a month
• A Plus if Bilingual (Spanish)

• Pay: We negotiate high salaries using US Bureau of Labor Statistics
• Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses
• Permanent Employment: Many of Addison's Administrative job openings lead to potential permanent employment
• Connections: You connect directly with hiring managers from renowned organizations
• Options: You are presented multiple employment options near your home
• Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation