Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client, a leading company in the western suburbs is looking for a Customer Service Representative to join their team. Please contact us today to discuss this opportunity!

Customer Service Representative

Itasca

Job Responsibilities

• Customer Service Representative is responsible for developing relationships with customers to coordinate all aspects of service
• Customer Service Representative is responsible for handling the entire business process from order receipt to product delivery for key customer accounts
• Customer Service Representative is responsible for assessing complex situations and make recommendations for resolution
• Customer Service Representative must maintain client files, contracts and correspondence
• Customer Service Representative prepares invoicing and billing information
• Customer Service Representative enters and updates information in a customized company database
• Customer Service Representative is responsible for interfacing with multiple departments to assure that project completion deadlines are met

• Customer Service Representative must have proven experience thriving in a team oriented environment
• Customer Service Representative must possess a minimum of two years office work experience including customer facing experience
• Customer Service Representative must have proficiency in Microsoft Office, specifically MS Excel
• Customer Service Representative must have experience using a CRM, preferably SAP
• Customer Service Representative must possess excellent verbal and written communication skills