Are you looking for a growth opportunity within a reputable company with a positive work environment? Our client near Wheeling is looking for a Customer Support Representative to join their team. Please contact us today to discuss this opportunity!

Essential Functions/Major Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Serve as primary contact for quotations and orders
• Enter purchase order into the system
• Review quotes are current and orders ship as expected
• Track and Trace orders
• AS400, SAP or any ERP system experience

• Previous experience in corporate customer service (B2B experience preferred)
• Ability to prioritize and multitask
• Excellent written and verbal communication skills
• Strong attention to detail
• Strong organizational skills