Ada was founded on land that is the traditional territory of the Mississaugas of the Credit, the Anishnabeg, the Chippewa, the Haudenosaunee, and the Wendat peoples and is home to many First Nations, Inuit, and Métis peoples. We also acknowledge that Tkaronto is covered by Treaty 13 with the Mississaugas of the Credit, and the Williams Treaties signed with multiple Mississaugas and Chippewa bands.
Ada’s powerfully simple conversational AI platform helps the world’s most innovative enterprises scale and transform their customer experiences through automation. Since 2016, Ada has powered more than 4 billion automated interactions for brands like Meta, Verizon, AirAsia, and Square. Canadian-founded, Ada serves companies and their customers worldwide.
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As the Program Manager, you will be responsible for overseeing and driving multiple related projects that support Ada’s objective to resolve the most inquiries with the least amount of effort. You will work directly with Product and Engineering teams, and collaborate cross functionally with Ada’s GTM teams. Your input will directly impact software development, product features and ensuring the Product Development team are meeting delivery commitments.
About You:
- 5+ Years of experience in a similar role within the tech space
- High proficiency in project management tools such as Jira (preferred), Trello, Asana, or similar
- Experience working with multiple teams and balancing multiple priorities within the SaaS space
- Able to adapt to constant change and do what it takes to support the team.
- Have experience building and maintaining relationships with stakeholders at all levels cross functionally (Engineering, Design, Product, Customer Experience)
- Excellent interpersonal skills with the ability to adapt communication skills to their target audience and stakeholders.
- Exceptional organizational and time management skills, with demonstrated experience in coordinating and managing multiple projects simultaneously.
- Strong analytical and problem-solving abilities, with a focus on delivering innovative and effective solutions.
Outcomes:
- Strategic Planning: Developing the overall program strategy and objectives, aligning them with the organization's goals.
- Stakeholder Management: Building and maintaining relationships with key stakeholders by providing regular status updates and reports, ensuring transparency and effective communication.
- Timeline and Resource Management:Managing product deliverables - making sure the team delivers on track and ships what have been committed. Resource management - You will provide insight on resource allocation, and suggestions on how to best utilize resources to the Product and Engineering Directors.
- Risk Management: Identifying and managing program-level risks, including dependencies, resource constraints and addressing potential issues or obstacles that may impact project delivery. This role should understand and create the right level or urgency, including when and which stakeholder to involve.
- Program Documentation: Document frameworks and procedures to ensure consistency across projects within the program.
Benefits
• Competitive salary and generous stock option plan
• Unlimited vacation
• Wellness account
• Extended health coverage
• Dental/optical/travel insurance
• Life insurance
• Employee and family assistance plan
Perks
• Flexible work schedule
• Digital first, fully remote with WFH budget
• In-house social worker
• Paid parental leave for Canadian and U.S. residents
• Development opportunities
About Us
Ada is a rapidly growing digital first company in a thriving AI ecosystem. We optimize our communication, collaboration, and work ethic for the digital world instead of in-person. We are building the workplace of the future to build the customer experience of the future. With flexible working hours, together we'll determine a schedule that fits your style and the requirements of your role.
We are backed by world-class investors, including Spark, Accel, FirstMark, Bessemer Venture Partners, and Version One. We provide our employees with competitive compensation, great health benefits, and ownership in our company.
We believe that unchecked biases disproportionately impact the most marginalized people in society—including but not limited to BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities. We strongly encourage applications from people with these identities or other marginalized communities because we believe that without you, we cannot progress. At Ada, we don’t stand for tokenism. We stand for representation.
Our values are our fundamental driving forces for decision-making. They are the heart of what we stand for and are critical to our next phase of growth. You can learn more about our values and Ada’s founding story on our Careers page.
Everyone has their own unique talents. Even if you don’t meet 100% of the qualifications outlined above, tell us why you’d be a great fit for this role in your application.