Sr. Director, Corporate Communications

Job Description

The Sr. Director of Corporate Communications will elevate our integrated communications strategy to build and personally lead a best-in-class corporate communications team. Reporting directly to the CMO, you will shape our company narrative for strategic stakeholders. This role will be instrumental in telling the story of Achieve to its most important constituents in a way that reflects the uniqueness of the company, our employees, our customers, and our communities.

To be successful, you are someone who knows how to build a high-performing communications structure that enables us to speak with one voice to deliver a consistent narrative that informs and inspires stakeholders and creates passionate advocates for our company. You know how to work with C-level executives, members of the media, employees, investors, regulators and policy makers. You are able to exert influence both internally and externally. You want a strategic seat at the table to drive critical conversations about how our business can continually improve and remain relentlessly consumer-focused. You are a terrific communicator and listen to all sides before stating your informed point of view. You have a track record of delivering outstanding results in a way that garners unparalleled respect from both your stakeholders and the audiences you serve. You have great writing skills. You want to lead a team and drive impact.

• Define and execute an Integrated Corporate Communications strategy to drive our company narrative as the consumer-centric industry leader offering debt solutions for everyday Americans who are struggling or striving to improve their financial situation.
• Proactively generate business value by engaging employees internally and amplifying consistent messages externally to build positive perceptions and motivate supportive action from key stakeholders.
• Build and lead a best-in-class Corporate Communications team across all corporate communications functions: Public and Media Relations, Executive Communications, Investor Relations, Corporate Affairs, and Internal Communications.
• Nurture and solidify relationships with critical audiences including consumers, partners, investors, regulators, legislators, media, employees, and prospective employees.
• Develop professional and impactful Executive Communications programs, tools and outreach in support of building awareness across all channels.
• Articulate and drive Government Relations and Public Policy initiatives. Develop and build relationships with the regulatory agencies, policy makers, consumer groups and thought leaders that regulate and monitor our industry.
• Develop our Investor Relations strategy, channels and content to strengthen our investor relationships and ensure clear, regular and consistent information sharing.
• Support business development and partner management teams with company storytelling, strategic messaging, communication tools and content.
• Reimagine and execute our Public and Media Relations strategy to shape and sustain our company narrative in the public arena. Develop relations with key media outlets and journalists via data-driven storytelling, access to executive thought leaders, surveys and product/functionality.
• Maintain and expand our Internal Communications channels to engage and inspire employees, educate and inform them of key strategic and organizational initiatives, and uphold our company culture and values.
• Elevate our current corporate philanthropy, charitable giving, and employee volunteerism that supports our brand and establishes our company as a thoughtful and impactful corporate citizen.

• 10+ years of experience in strategic communications leadership.
• Exceptional leader and storyteller. You read/watch financial news and understand the stories you can tell to bring the Achieve perspective.
• Someone who can drive strategy and define critical communications structure and processes. Experience, expertise, and a proven track record of making an impact through communications.
• Must have consumer finance experience in banking, lending, debt solutions, or fintech.
• Hungry to learn and leverage new opportunities to improve communications objectives including ChatGPT and social media channels (with heavy emphasis on Reddit and Quora).
• Must be seasoned and well-versed in government affairs for financial services. Experience navigating and building bridges with regulatory bodies and can support partnerships to showcase the value of the industry to elected officials.
• Ability to attract, hire and lead top talent to build a world-class communications team and function. As a leader, you inspire a culture of empowerment, collaboration, flawless execution, creative problem-solving, accountability, and trust.
• You thrive on being an advocate for a great company. You are passionate about doing the right thing by our customers, our employees, and our community.
• Forward-thinking, optimistic, and visionary. Success building a corporate identity or evolving one.
• Outstanding communications, presentation, writing, and interpersonal skills.
• Ability to pivot, move quickly, juggle multiple priorities and help the team prioritize and act.

• Hybrid and remote work opportunities
• 401 (k) with employer match
• Medical, dental, and vision with HSA and FSA options
• Competitive vacation and sick time off, as well as dedicated volunteer days
• Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts
• Up to $5,250 paid back to you on eligible education expenses
• Pet care discounts for your furry family members
• Financial support in times of hardship with our Achieve Care Fund
• A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups