Role Overview

Provider Enablement Associate answer inbound calls from provider offices regarding patient-related services such as verification of benefits, verification of eligibility, pre-certification, and other general physician-patient care support needs.

A day in the life...

• Working hours 13:30pm - 22:00pm CET (Monday - Friday)
• Answering calls in a high volume, fast-paced call center environment.
• Seeking to understand the context behind the provider's call by probing for information to understand the provider's questions or support needs to ensure first-call resolution
• Working with providers and their office staff, ensure accurate recording of provider's request is made into necessary systems
• Offering guidance to providers regarding their patient's eligibility, benefits, and prior authorization.
• Navigating health plan websites to do additional research, supporting our utilization management process answering questions on status and requirements

What we are looking for...

• Ideally previous experience with a customer service role or similar.
• Excellent knowledge of the English language, strong communication skills both in written and verbal.
• Multi-tasking and verbal/written communication to drive day-to-day responsibilities.
• Ability to work independently and as part of the team, organize, and prioritize own tasks effectively.
• Excellent customer service skills; strong verbal and written communication.
• General computer literacy.

While working in Accolade you will enjoy the following benefits:

• Employee Stock Purchase Plan
• 5 weeks of vacation + personal days
• 1 paid day off for your volunteerism per year
• Sodexo Gastro Pass Card with no contribution
• Home office
• Flexi Pass Card per month or Multisport Card
• Parental benefits
• Yoga classes with a contribution
• Work from abroad up to 4 weeks a year
• Udemy Business Platform for Hard/Soft skills training
• Virtual hospital service uLekare.cz
• Head Space Emotional Support app (www.ginger.com)
• Carrott - support on family forming journey (www.get-carrot.com)

Our people are the Heart of Accolade

Together, we are building a great and enduring business that truly makes an impact. At Accolade, we are committed to building a workplace where all can grow and thrive. We do this by living our core values:

Member Obsessed

For everything we do, we ask ourselves: Is this going to make our member's life measurably better?

Be Fearless

We think differently. We do what's never been done. We are reinventing healthcare every step of the way.

Stronger Together

We honor the differences among one another and know that our unique perspectives drive us forward.

Genuine Care

We care deeply about the human beings we work with and serve. We have each other's back.

Embrace Reality

We bring the data, tell the truth, and trust each other.

Relentless Execution

We operate with a bias for action. Take initiative, move fast & have fun.

Accolade is committed to being a company that embraces a hybrid work environment where employees can enjoy the best of both worlds - the flexibility to work from home and the opportunity to have a common place to connect, collaborate, and innovate with others in-person. Our hybrid work model requires that employees who live within 40 miles of an Accolade office are required to be in the office for at least two days during the work week. Accolade will provide reasonable accommodation to qualified employees with disabilities or for a sincerely held religious belief.

Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.

Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov. You can also report it to your state attorney general.

To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.

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