About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade's Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.
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This role will serve as a liaison between Accolade and current and potential customers. The successful candidate will be effective in this concierge role by educating current and potential customers on the benefits of Accolade's services while promoting customer satisfaction and experience.
Working hours: 2:00pm - 22:30pm CET
Hybrid position with 1 year contract.
Start date: 1st November 2024
A day in the life...
- Answering calls in a high-volume, fast-paced environment.
- Proactively communicate Accolade benefits and the value of our service to customers.
- Phone calls and medical triage to the appropriate nurse team member.
- Offer guidance to customers regarding their health plans, including eligibility.
- Activate new customers' accounts, reset account passwords, and input/update necessary information into our database.
- Manage an active inventory of requests with timely follow-up.
- Assist to Accolade specialists with account concerns.
- Effectively navigates multiple internal systems and processes to obtain appropriate data.
- Perform outbound calls to customers, as needed.
- Manage the team email inbox and assign appropriate emails to nurse cases.
- Distribute cases amongst the other teams, based on the customer's need, medical concern or diagnosis.
- Collaborate closely with the Customer Support team to troubleshoot customers and Accolade specialist tech issues.
- Collaborate closely with the scheduling team regarding Accolade specialists or customer consultation concerns.
- Meet all team/personal qualitative and quantitative targets
What we are looking for...
- At least 1 year of experience on a similar position in customer care, healthcare or related industry
- Fluent English at native level
- Ability to navigate through multiple technology platforms
- Communication Skills, Time Management, Organization, Attention to Detail,
- Excellent verbal, written, and interpersonal communication skills.
- Ability to prioritize and perform multiple high-priority tasks concurrently with minimal direction.
- Team player with the capacity to coordinate across departments.
While working in Accolade you will enjoy the following benefits:
- Employee Stock Purchase Plan
- 5 weeks of vacation + personal days
- 1 paid day off for your volunteerism per year
- Sodexo Gastro Pass Card with no contribution
- Home office
- Flexi Pass Card per month or Multisport Card
- Parental benefits
- Yoga classes with a contribution
- Work from abroad up to 4 weeks a year
- Virtual hospital service uLekare.cz
- Head Space Emotional Support app (www.ginger.com)
- Carrott - support on family forming journey (www.get-carrot.com)
Our people are the Heart of Accolade
Together, we are building a great and enduring business that truly makes an impact. At Accolade, we are committed to building a workplace where all can grow and thrive. We do this by living our core values:
Member Obsessed
For everything we do, we ask ourselves: Is this going to make our member's life measurably better?
Be Fearless
We think differently. We do what's never been done. We are reinventing healthcare every step of the way.
Stronger Together
We honor the differences among one another and know that our unique perspectives drive us forward.
Genuine Care
We care deeply about the human beings we work with and serve. We have each other's back.
Embrace Reality
We bring the data, tell the truth, and trust each other.
Relentless Execution
We operate with a bias for action. Take initiative, move fast & have fun.
Accolade is committed to being a company that embraces a hybrid work environment where employees can enjoy the best of both worlds - the flexibility to work from home and the opportunity to have a common place to connect, collaborate, and innovate with others in-person. Our hybrid work model requires that employees who live within 40 miles of an Accolade office are required to be in the office for at least two days during the work week. Accolade will provide reasonable accommodation to qualified employees with disabilities or for a sincerely held religious belief.
Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.
Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov. You can also report it to your state attorney general.
To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.
Prague