About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade's Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.

• Ensure the smooth flow of outbound notes and other correspondence as needed.
• Identify providers based on client needs and preferences
• Assure availability and the right specialty and sub-specialty is available at a given practice through making outbound calls in a call center environment
• Efficiently and accurately communicate provider options back to the Accolade Health Assistant in a way that provides clear answers to the client's request
• Collaborate with Accolade team mates to help them the deliver best possible service experience for Accolade clients.
• Ensure voice mails and tasks are attended to by other Health Assistants when they are unavailable due to absence.
• Maintain a record of provider engagement experiences to continuously improve our search processes and results
• Use a combination of IT tools, direct contacts and personal influence to find provider options for clients
• Leverage multiple internal and external tools, sites and systems to resolve tasks and inquires
• Assure Note cards and other correspondences are mailed timely.
• Do web based non-clinical research as needed.
• Special administrative projects as requested
• Comply with Company and HIPAA guidelines
• Other administrative tasks as assigned by your team's steward.

• Health Assistant and CSA collaborate to identify gaps in knowledge and process
• Support Health Assistants and peer CSAs when struggling to use a tool or find a provider
• Health Assistants and your peers trust you

• High School Diploma/GED
• 1+ years employment experience in the customer service industry, the service industry, administration, or reception
• 1+ years hands on experience with web-based applications

• Demonstrated ability to utilize multiple systems while navigating variable content and process
• Process orientation and concise documentation
• Excellent verbal and written communication
• Shows a sense of urgency, self-motivated
• Time management and prioritization
• Able to work quickly and maintain flexibility/adaptability
• Critical thinking and problem-solving ability
• Demonstrated attention to detail
• Ability to learn new systems and concepts quickly and retain information
• Computer proficient (touch typing, Microsoft Office experience, navigating PCs including saving documents/creating folders, etc)
• A team player capable of working effectively with individuals across teams
• Commitment to quality
• No healthcare background required

• Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.
• HDHP medical plan with generous employer contributions towards an HSA
• 401(k) Retirement Plan with matching employer contributions
• Open Time Off
• Generous Holiday Schedule + 5 floating holidays
• 18 weeks of paid parental leave
• Subsidized commuter benefits programs
• Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger
• 1 Volunteer days per year
• Employee Stock Purchase Plan (ESPP) w/ employee discount