About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade's Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.
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Accolade's Complex Case Management is currently Recruiting for a Full Time Behavioral Health Registered Nurse - Complex Case Manager.
This position is remote and applicants will be required to work 8:00am to 4:30pm your local time.
Role overview
As Behavioral Health Registered Nurse Complex Case Manager, you will bereporting to Clinical Manager - Complex Case Management,is responsible for: As an RN Complex Case Manager - Behavioral Health, you will serve as a trusted resource for our members, managing both behavioral health concerns and complex chronic conditions. You will conduct thorough assessments, prioritize medical needs, develop personalized care plans, and guide members through their healthcare journey. This role combines clinical case management expertise with a focus on behavioral health expert support and personalized member support.
A day in the life...
Accolade RN Complex Case Manager - Behavioral Health are entrusted with providing information to our diverse population of members that empowers them in making informed health decisions. We partner with our members in various ways (via telephone and digital), and apply critical thinking measures to achieve the following:
- Engage with members via telephonic and digital communication to provide education on Accolade's services, clinical programs, and appropriate program enrollment.
- Conduct comprehensive assessments of members' health concerns, including behavioral and clinical assessments to identify holistic needs.
- Proactively engage with member's providers, as appropriate, to coordinate care, facilitate treatment plan adherence, overcome barriers, and optimize utilization of available resources.
- Develop personalized plans of care in collaboration with interdisciplinary care teams and members to support their healthcare journey.
- Advocate for members to receive timely and appropriate care, navigating health plans and facilitating coverage decisions.
- Communicate complex medical information clearly and effectively, including tests, procedures, costs, risks, and treatment options.
- Guide members and their delegates to appropriate employer & health plan provided point solutions, facilities, agencies, providers, and specialists for their medical needs.
What we are looking for...
- Minimum of 5-7 years of Clinical Experience as an active Registered Nurse with an unrestricted license.
- BSN or RN with bachelor's degree and/or AAS or ADN degree with 7-8 of years of experience
- Current/valid Registered Nurse (RN) license with compact licensure.
- Minimum 2 additional years of direct care or case management experience in behavioral health
- 1 Year of telephonic case management experience.
- Certified Case Manager (CCM) certification or commitment to obtain within one year of hire.
- Ability to navigate EMR technologies and multitask effectively (listening, typing, member interaction).
- Flexibility and adaptability in a dynamic healthcare environment, with strong teamwork and communication skills.
- Commitment to continuing education.
Preferred Skills:
- Experience in utilization management, managed care, and discharge planning.
- Familiarity with health plans, population health, and value-based healthcare programs.
Additional Information:
- This role involves telephonic and digital interactions with members, requiring strong communication skills, organization, and the ability to work collaboratively in a team-oriented environment.
- You will be integral in advocating for members' healthcare needs and ensuring they receive personalized care and support throughout their healthcare journey.
This job description is intended to convey information essential to understanding the scope of the CCM-BH position, but is not exhaustive of the responsibilities, requirements, and preferred skills, and is tailored to reflect a comprehensive position that encompasses both behavioral health and complex case management within Accolade.
Our people are the Heart of Accolade
Together, we are building a great and enduring business that truly makes an impact. At Accolade, we are committed to building a workplace where all can grow and thrive. We do this by living our core values:
Salaried role - $90,000
Benefits
- Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.
- HDHP medical plan with generous employer contributions towards an HSA
- 401(k) Retirement Plan with matching employer contributions
- Open Time Off
- Generous Holiday Schedule + 5 floating holidays
- 18 weeks of paid parental leave
- Subsidized commuter benefits programs
- Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger
- 1 Volunteer days per year
- Employee Stock Purchase Plan (ESPP) w/ employee discount
Our people are the Heart of Accolade
Together, we are building a great and enduring business that truly makes an impact. At Accolade, we are committed to building a workplace where all can grow and thrive. We do this by living our core values:
Member Obsessed
For everything we do, we ask ourselves: Is this going to make our member's life measurably better?
Be Fearless
We think differently. We do what's never been done. We are reinventing healthcare every step of the way.
Stronger Together
We honor the differences among one another and know that our unique perspectives drive us forward.
Genuine Care
We care deeply about the human beings we work with and serve. We have each other's back.
Embrace Reality
We bring the data, tell the truth, and trust each other.
Relentless Execution
We operate with a bias for action. Take initiative, move fast & have fun.
Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.
Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov. You can also report it to your state attorney general.
To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.
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