You are:

A top chef.The cream of the crop at developing the tastiest ServiceNow application dishes around. What fires up your grill? Delivering technical solutions on the ServiceNow platform to help streamline clients' customer interaction and customer service. How do you keep reservations booked and clients coming back from more? You plan ahead and give careful oversight while your application is being cooked. You facilitate rollouts of new apps and modules on the menu, as well as configure app UI and Workflow. Your work stays fresh with your customized approach to each application dish. Working on general updates and configuration changes/requests is a piece of cake to you. You know collaboration with your ServiceNow kitchen team is to key to serve up successful solutions for clients.

The work:

• Apply knowledge of ServiceNow to design solutions that meet or exceed requirements, support the technical team
• Build trusting relationships with project stakeholders
• Work closely with the ServiceNow Architect, identify ways to reduce implementation efforts
• Ensure all business and design requirements are met
• Lead quality management reviews
• Support test plan development and Organizational Change Management (OCM) efforts
• Take accountability for ensuring quality solutions are developed and deployed

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Qualifications

Here's what you need: (Qualifications)

• Minimum of 3 years experience supporting the configuration and development of ServiceNow
• Minimum of 3 years Business Analysis experience
• Experience in a client facing role, leading client conversations

One more thing, this role requires US Citizenship and no Dual

Bonus points if you have:

• A ServiceNow System Admin certification
• An understanding of Change Management, Configuration Management, and Release Management as it relates to ITIL
• An ITIL Foundations Certification
• Experience implementing systems with Agile/Scrum methodology and/or System Development Life Cycle (SDLC) processes

An active security clearance or the ability to obtain one may be required for this role.

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