You may be the primary contact at the customer site working with senior leadership, business users and technical staff. You will be supported both on-site and remotely by experienced Accenture Federal Services specialists in technology, application development and project management.

Your responsibilities may include:

• Manage the expectations of the customer with regard to solution functionality and deployment process
  
• Perform Process Improvement work
  
• Serve as business analyst advising the customer on best practices for configuring Dynamics and TMT
  
• Coach customer on change management initiatives supporting the deployment and support of the solution
  
• Conduct classroom training and desk side support for users and customer technical support staff
  
• Update formal solution training and configuration materials for the customer
  
• Support technical staff during solution installation with user and organization account creation, solution configuration, and troubleshooting as needed
  
• Conduct functional testing of solution and lead customer adoption process
  
• Provide application troubleshooting and support for the client s help desk functions
  
• Provide administrative support for related tasking processes
  
• Review and provide management reports and metrics on statuses of tasking behaviors
  
• Develop back up support role tom maintain business operations when necessary
  
• Provide reports and presentations for leadership briefings
  

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Qualifications

Here's what you need:

• Bachelor's Degree along with relevant work experience
  
• Military experience, government subcontracting, and/or DoD consulting experience
  
• 1-2 years of experience supporting software solutions
  
• Demonstrates experience providing management report using key metrics such ascharts, graphs and presentations
  
• Must be local or willing to relocate to Washington, DC
  

Bonus points if you have:

• Background and understanding of Defense Agency organizations and operations
  
• DoD experience as a DoD command level staff action officer
  
• Familiarity and use of Microsoft Dynamics
  
• Familiarity and use of SharePoint
  
• 2 plus years of experience being responsible for the requirements gathering, system configuration, planning, training and deployment of a software product or custom application
  
• 2 plus years of experience providing management report using key metrics using charts, graphs and presentations
  
• 1 plus years of conducting training for small and large groups at all organizational levels, including personal training of high-ranking individuals
  

Important Eligibility information:
• US Citizenship required (dual citizenship not eligible for consideration)

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