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Customer Service Delivery Operations Specialist

AT Accenture
Accenture

Customer Service Delivery Operations Specialist

Milwaukee, WI

Customer Service Delivery Operations Specialist

Location: Negotiable

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com .

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In today's business environment, growth isn't just about building value-it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model-one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to revolutionize their operating models.

Operations is one of four services that make up one Accenture -the others are Strategy and Consulting, Interactive and Technology.

The scope of this role will include understanding the clients recruiting demand, meeting recruiting targets and providing regular status reporting. This will also include acting as an escalation point to business stakeholders for all recruiting related questions and concerns and conducting and distributing reports on a regular basis and special reports upon request.

Key Responsibilities:
  • Identifying and documenting issues
  • Recommending actions and controls to prevent recurrence
  • Overall team oversight including call monitoring and performance management
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Qualifications

Basic Qualifications:
  • Minimum of 2 years' experience in client service delivery
  • Minimum of 2 years' experience as a team lead, managing others
Preferred Qualifications:
  • Process documentation training and workflow management
  • Proven experience in driving process improvements
As required by theColorado Equal Pay Transparency Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only , the range of starting pay for this role is $56,500-$94,799 and information on benefits offered is here.

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Locations
AZ - Phoenix,CA - Los Angeles,CA - Sacramento,CA - San Diego,CA - San Francisco,CA - San Jose,CO - Denver,CT - Hartford,FL - Miami,FL - St. Petersburg,GA - Atlanta,IL - Chicago,IN - Indianapolis,KS - Overland Park,MA - Boston,MI - Detroit,MN - Minneapolis,MO - St. Louis,NC - Charlotte,NC - Raleigh,NJ - Florham Park,NY - New York,OH - Cincinnati,OH - Cleveland,OH - Columbus,PA - Philadelphia,PA - Pittsburgh,TX - Austin,TX - Houston,TX - Irving,TX - San Antonio,VA - Arlington,WA - Seattle,WI - Milwaukee

Client-provided location(s): Milwaukee, WI, USA; Atlanta, GA, USA; Columbus, OH, USA; Houston, TX, USA; St. Louis, MO, USA; Boston, MA, USA; San Antonio, TX, USA; Detroit, MI, USA; Seattle, WA, USA; Indianapolis, IN, USA; San Diego, CA, USA; Pittsburgh, PA, USA; San Francisco, CA, USA; Philadelphia, PA, USA; Phoenix, AZ, USA; New York, NY, USA; Cleveland, OH, USA; Charlotte, NC, USA; Raleigh, NC, USA; Sacramento, CA, USA; Minneapolis, MN, USA; Los Angeles, CA, USA; Austin, TX, USA; Miami, FL, USA; Denver, CO, USA; Chicago, IL, USA; Cincinnati, OH, USA; Hartford, CT, USA; San Jose, CA, USA; Irving, TX, USA; Arlington, VA, USA; St. Petersburg, FL, USA; Florham Park, NJ, USA; Overland Park, KS, USA
Job ID: AccentureInc-R00034261
Employment Type: Other