Job Description

As a Content Review SME, you will provide functional support for policy questions, incidents, issues, requests and queries. He/she will liaise with other support teams or product teams as required to resolve requests issues in a timely manner while ensuring proper documentation, notification, escalation, tracking Dedicated to quality, you will use your problem-solving skills to continuously deliver value to our clients.

Day-to-day responsibilities may include, but are not limited to:

• Provide floor support
• Help the team by resource planning in order to optimize set goals and objectives for each team member and ensure individuals meet their targets
• Deliver new hire training and refresher training, make recommendations for changes and enhancements to existing training content, and assist in design and creation of relevant training material
• Ensure proper documentation, notification, escalation, tracking and follow up
• Perform incident notification and escalation to ensure problems requests issues are communicated
• Identify root causes of dissatisfaction and provide recommendation

In the context of this role, individuals may be exposed to potentially disturbing content, and will need a level of resilience and maturity. We care for our employees' safety and well-being and ensure that they have the support and resources needed to execute the responsibilities of their roles.

Location

This is not a virtual/remote role; the work is based at the client premises in the area of Austin, TX. This role requires a distinct level of professionalism. Relocation assistance is not provided.

Hours & Shifts

The role requires availability to work 5 out of 7 days a week, with two days off per week. Given the nature of our business being 24/7, 365 days a year, incumbents will need to bring a degree of flexibility, and remain open to working different hours, shifts/rotating shifts, including holidays and weekends.

Training

Individuals are provided paid training.

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Qualifications

Basic Qualifications

• High School Diploma or GED
• Minimum 1 year of experience in a professional or military setting
• Minimum 1 year in operations environment

Preferred Skills / Experience

• Bachelor's Degree
• Active Social Media presence
• Experience with confidential information collection and management
• Experience with a project that involves customer support, or content moderation for a social media client
• Knowledge of multi-cultural communications and cultural context in supporting other countries

Professional Skills

• Excellent communication (verbal and written), facilitation, and interpersonal skills
• Passion for ensuring a world class user support experience
• Quick learner and adaptable to learn new processes, concepts, and skills
• Excellent organizational and time management skills
• Strong attention to detail, results-oriented, self-directed, and inquisitive
• Ability to work collaboratively and independently while managing multiple projects, assignments and/or responsibilities
• Ability to remain neutral and review work as defined by policies and procedures and keeping personal boas aside
• Must be fluent in English, Arabic, Portuguese, Spanish, Russian or French

As required by theColorado Equal Pay Transparency Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only , the range of starting pay for this role is $36,000 -$62,299and information on benefits is here

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.