Summary

The Warehouse Manager manages the entire crew of warehouse personnel, manages customer relations, and is responsible for all aspects of operations of the warehouse, including the location P&L, human resources activity, and payroll.

Essential Duties and Responsibilities

• Manages all 15-25 employees, including office administrator, general laborers, and forklift drivers. Crews may work multiple shifts: 1st, 2nd, 3rd.
• Communicates goals, manages staff schedules, and coordinates workloads to achieve facility goals
• Maintains quality and safety standards throughout the site
• Trains and develop associates, ensure they are following company policies, procedures, and standards
• Manages customer relationships for site
• Participate in hiring, onboarding, scheduling, and assigning work to new associates
• Sets shift/operating schedule in conjunction with Regional Operations Manager to best service the local customers
• Manages employee relations issues, locally, in conjunction with Corporate HR team
• Ensures company policies regarding HSE (Health, Safety & Environment) and HR are followed in conjunction with federal, state, and local employment law
• Analyzes site data to make continuous improvements in operational excellence
• Drafts reports, business correspondence, and procedural instruction manuals.
• Effectively present information and respond to questions from groups of managers, clients, customers, and the public
• Monitors each employee's performance and workload to ensure expectations are met
• Other duties as assigned

• Associate's or bachelor's degree preferred; high school diploma or GED required
• Knowledge of WMS (Warehouse Management System) preferred
• 5+ years applicable experience, preferably in retail management, distribution, supply chain, or manufacturing environments
• 3+ years in a supervisory role
• Retail/service industry experience is ideal
• Desire and ability to provide excellent customer service to all levels of the organization as well as to visitors and customers.
• General knowledge of federal, state, and local laws governing HR practices.
• Proficient in use of MS Office products (Word, Excel, Outlook, PowerPoint, etc.) required
• Expected to be comfortable with technology
• Experience in small, start-up organizations helpful
• Must be able to speak, read, and write in English fluently, Spanish is a plus in many locations.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Excellent oral and written communication skills needed

• Forklift certifications required
• Must possess a valid driver's license to allow for travel to various company locations, if required by the company

• Ability to work in extreme conditions to include, but not limited to, elements, heat, cold, and air particulate
• Repetitively adjust body position to bend, stoop, walk, turn, pivot, and stand for entire shifts of varying lengths
• The employee is frequently required to sit, talk hear, walk and use hands to handle, feel and reach
• Forklift operator is required to sit for long periods of time
• The noise level in the work environment is dependent on location
• Personal Protective Equipment (PPE) is required (eye protection, ear protection is mandatory at several locations, safety shoes)
• Specific vision abilities required by this job include close vision, distance vision and color vision.
• Must have a good sense of balance & good eye-hand-foot coordination
• May be required to lift pallets by hand, each weighing between 50 lbs. to 75 lbs.

• Competitive Pay
• Holiday Pay
• Referral Bonuses
• Long-Term Career Advancement
• Great Team Environment
• PTO
• Full-time employees eligible for Medical, Dental, Vision, Basic Life, AD&D and Short-Term & Long-Term Disability insurance on the 1st of the month following 60 days of employment