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25 Skills You Need for a Killer Customer Service Career

Updated 6/19/2020
25 Skills You Need for a Killer Customer Service Career
These not-so-obvious skills make customer service pros shine—and can really help you stand out as a job seeker or employee.

When it comes to customer service and client relations gigs, there are a few things you know you need to have: patience, the ability to interact with a variety of personality types, and impeccable phone manners, to name a few.

But there are some less obvious skills that make customer service pros shine—skills that can really help you stand out as a job seeker or employee. From good body language to excellent time management, read on for 25 strategies for career success. (Then check out dozens of customer service openings at The Muse!)


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The Muse is a values-based careers site that helps people navigate every aspect of their careers and search for jobs at companies whose people, benefits, and values align with their unique professional needs. The Muse offers expert advice, job opportunities, a peek behind the scenes at companies hiring now, and career coaching services. You can also find The Muse on Facebook, Twitter, LinkedIn, Instagram, TikTok, and Flipboard.

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25 Skills You Need for a Killer Customer Service Career | The Muse | The Muse